Linux Printing Failure
I am using Mandriva 2010 Gnome 64 bit, Moneydance 2010r2 (743), Java 1.6.0_16.
I print over a network to a HP 6310 all-in-one using HPLIP. The HPLIP version installed is 3.9.12.
Moneydance will not print. An attempt to print brings up a print error dialog box. This box, in turn, offers a 'diagnose' button which takes you to a 'printing troubleshooting' dialog, etc. The 'printing troubleshooting' dialog does not really work; it sticks. But it does get far enough to establish the program does see the printer.
I've been saving reports as html pages and printing them from a browser, but I'd sure like to be able to go from Moneydance directly. Any suggestions? Thanks.
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1 Posted by Ben Spencer on 20 Mar, 2010 03:18 PM
I am afraid I ma not familiar with HPLIP. However from what I have read about HPLIP it should be using CUPS. Please run the following command fomr your terminal.
lpstat -p
This will list all printers currently configured with CUPS on your system. I am curious to see if you are bypassing CUPS.
Sincerely
Ben Spencer
2 Posted by daviddanforth on 20 Mar, 2010 05:08 PM
Here is the result of the lpstat -p query:
the 6300 is the one and only printer (actually 6300 refers to a category addressed by a single ppd) on the system. The fax, which is part of the all-in-one, is irrelevant, I suppose.
3 Posted by Ben Spencer on 20 Mar, 2010 05:45 PM
Hi
That seems to be correct. is the "Officejet_6300" offered as an option when you try to print from Moneydance?
Please run the moneydance console when you try to print. Select Help->Console Window and post the output here.
Also you could try changing "Printing Method" under File->Preferences->Printing.
Ben
4 Posted by daviddanforth on 20 Mar, 2010 06:01 PM
That seems to be correct. is the "Officejet_6300" offered as an option when you try to print from Moneydance? Yes
Please run the moneydance console when you try to print. Select Help->Console Window and post the output here.
Starting Moneydance 2010r2 (743)
Settings Folder: /home/david/.moneydance
OS: Linux 2.6.31.12-desktop-1mnb amd64
Java: 1.6.0_16 (Sun Microsystems Inc.)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
Also you could try changing "Printing Method" under File->Preferences->Printing.
I have toggled between 1.1 and 2. Neither work. I get a "print error" dialog (described in my first post) with 1.1. With 2, I get the "print error" as well, but I also get an error which says "java.lang.NullPointerException" which is, of course, the first line of the Moneydance Console print out. The console printout was taken from an attempt to print using 1.1
5 Posted by ljb on 22 Mar, 2010 02:41 AM
(Jumping in here unasked ...)
You are trying to use File => Print Transactions. Don't do that. It is broken, throws a Java error, error popup, whatever - varies by system.
Bug report 2676 is here
Previously discussed here
Instead, use one of the nice reports and print from there.
Angie Rauscher closed this discussion on 24 Jul, 2011 07:42 PM.