Latest update doesn't load

sam Camilleri's Avatar

sam Camilleri

30 Nov, 2023 11:48 PM

Just updated to latest version when attempting to load the program starts can see icon in tool bar but no page opens. Have tried deleting and re installing same thing reverted back to old version using time machine, tried update again and same thing program loads but can't see page on screen
Help appreciated

  1. 1 Posted by dtd on 01 Dec, 2023 12:01 AM

    dtd's Avatar

    Download PREVIEW version 5061

    moneydance.com/preview

  2. 2 Posted by Sam Camilleri on 01 Dec, 2023 12:02 AM

    Sam Camilleri's Avatar

    Thanks I have sorted with the support info supplied needed to upgrade to
    2021 version first thanks for the assist
    Ta sam

    On Fri, Dec 1, 2023 at 10:50 AM Infinite Kind <
    [email blocked]> wrote:

    > [image: The Infinite Kind] <https://infinitekind.com> The Infinite Kind
    > technical support: *infinitekind.com/help <https://infinitekind.com/help>*
    > email: *[email blocked] <[email blocked]>*
    >
    > Hello sam Camilleri!
    >
    > This is an automated response to let you know that we've received your
    > request:
    >
    > *Latest update doesn't load*
    >
    > and will respond as quickly as possible. Answers to many common questions
    > can be found in our knowledge base <https://infinitekind.tenderapp.com/kb>
    > and user guide
    > <https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide>
    > .
    >
    > Based on your support request, we think you may find the following
    > articles from our FAQ helpful:
    >
    > - Upgrading
    > <https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/upgrading>
    > - Upgrading from 2012 and Newer Versions
    > <https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/upgrading-from-2012-and-newer-versions>
    > - Upgrading from 2011 and Earlier Versions
    > <https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/upgrading-from-2011-and-earlier-versions>
    >
    > We'll send an email to you (at [email blocked]) when we update
    > your support request. Alternatively, you can keep track of this
    > conversation online
    > <https://infinitekind.tenderapp.com/discussions/problems/95121-latest-update-doesnt-load>
    > .
    >
    > Thanks again!
    >
    > Sincerely,
    > The Infinite Kind
    > Be a part of the Community: Blog <https://infinitekind.com/blog> | [image:
    > Twitter] <https://twitter.com/theinfinitekind> | [image: Facebook]
    > <https://facebook.com/MoneydanceApp>
    >
    > You have been sent this message because you recently opened a help request
    > with The Infinite Kind.
    >

  3. 3 Posted by Sam Camilleri on 01 Dec, 2023 02:01 AM

    Sam Camilleri's Avatar

    Please ignore all sorted
    Thanks Sam

    On Fri, Dec 1, 2023 at 11:02 AM dtd <[email blocked]> wrote:

  4. Maddy closed this discussion on 01 Dec, 2023 03:54 PM.

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