tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/952-amex-downloads-failingInfinite Kind: Discussion 2011-05-15T22:42:36Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-03-21T20:57:27Z2010-03-21T20:57:29ZAmex downloads failing<div><p>Read here. Mine started working today.</p>
<p><a href=
"http://help.infinitekind.com/discussions/problems/625-cant-establish-online-banking-with-american-express/page/1?to=%2Fdiscussions%2Fproblems%2F625-cant-establish-online-banking-with-american-express">
http://help.infinitekind.com/discussions/problems/625-cant-establis...</a></p></div>Shawntag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-03-22T16:13:52Z2010-03-22T16:13:52ZAmex downloads failing<div><p>Stefan,</p>
<p>You've hit upon a small bug in Moneydance. The error window you
received is too small to show the full error message, but it's not
immediately obvious that there's more to the message. Please click
and drag the lower right hand corner of the message window to
expand the window, and then copy and paste the full error message
here.</p>
<p>Sorry for the inconvenience! We're working on a fix for this so
that in the future it will be clear that the error message
continues past "Bank Name."</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-03-22T18:58:41Z2010-03-22T18:58:45ZAmex downloads failing<div><p>Angie,<br>
The remaining part of the error message is:</p>
<p>The error code reported by the server was: 2000<br>
[ofx.unsupportedClientApplication] Client application or version is
not supported by this server.<br>
[ref: 20100322185554.384]</p>
<p>Hope that helps,</p>
<p>Stefan</p></div>stefan.rtag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-04-26T12:19:59Z2010-04-26T12:19:59ZAmex downloads failing<div><p>Hi Stefan,</p>
<p>I'm very sorry for our extremely delayed response. Are you still
having trouble connecting to AMEX?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-04-26T16:18:01Z2010-04-26T16:18:01ZAmex downloads failing<div><p>Thanks for checking back in. It started to work again roughly
2-3 days<br>
after your last email. Did a new online setup and was good to
go.</p>
<p>Stefan</p>
<p>Sent from the road - short and sweet</p></div>stefan.rtag:infinitekind.tenderapp.com,2009-01-14:Comment/12728672010-04-26T17:22:20Z2010-04-26T17:22:20ZAmex downloads failing<div><p>Good to hear. Let us know if you have any more problems or
questions, and thanks for using Moneydance!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little