Update not working properly

Rui Rodrigues's Avatar

Rui Rodrigues

04 Dec, 2023 02:36 AM

I updated to the latest version yesterday and now Moneydance won't come up on my screen when I start it. It DOES seem to start, since I can find and "end task" it in Task Manager. But now I have no access to my data, and can't even tell it's running at all without checking Task Manager. I've tried re-installing the update about four times now and have restarted the computer twice.

I'm running Windows 10.

  1. 1 Posted by dtd on 04 Dec, 2023 03:20 AM

    dtd's Avatar

    Download the latest preview version which fixes exactly what you have encountered.

  2. 2 Posted by dantheelder on 04 Dec, 2023 05:22 AM

    dantheelder's Avatar

    I had the exact same problem on Linux (GUI would never show up but it would prompt for password and prompt me for expired MD+ accounts to be linked). Updating to the preview release resolved the problem but that's an ugly bug in the official release.

  3. 3 Posted by dtd on 04 Dec, 2023 05:55 AM

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    Which is why there was an almost immediate new preview release.

    The testers didn't anticipate people using very old extensions and never upgrading them. Testers upgraded them and thus it was missed.

    Nor did the testers delete every currency (including the base currency).

    Yes, two ugly bugs. Fixed within two days.

  4. 4 Posted by Andy Pendy on 04 Dec, 2023 12:43 PM

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    Hi, when i try to install the preview version using the install script on linux, it still installs the 5059 build. Could you please assist?

  5. Support Staff 5 Posted by Maddy on 04 Dec, 2023 04:45 PM

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    Hi Andy,
    We've just released a new version that should correct the problem for you.

    Moneydance 2023.3 (5063) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    We recommend overwriting or manually removing the older version.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  6. 6 Posted by Andy Pendy on 04 Dec, 2023 09:22 PM

    Andy Pendy's Avatar

    Hi Maddy,

    That is my point, I am trying to upgrade using the linux script. But it installs Moneydance 2023.2 (5059) - so my guess is that it needs to be updated to install the 5063.

  7. 7 Posted by dwg on 04 Dec, 2023 10:08 PM

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    The build process builds a new set of installation kits from the ground up, you did download it from the preview page rather than the stable page? There certainly looks to be a new version of the script in the download directory on the server.


  8. System closed this discussion on 04 Mar, 2024 10:10 PM.

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