Error on Upgrade to 2033.2

Natasha's Avatar

Natasha

05 Dec, 2023 03:30 AM

I received the attached error message when I upgraded to the newest version of MoneyDance. I ignored it and tried to open my file, but nothing opened at all. I tried downgrading and re-upgrading multiple times. The 2022 version works fine, but 2033.2 still has the same error over and over again.

  1. 1 Posted by dwg on 05 Dec, 2023 03:44 AM

    dwg's Avatar

    The error is cause by an out of date version of the Debt Insights extension, which is causing Moneydance to hang.

    Firstly update to the latest preview versions found at:

    https://infinitekind.com/preview

    This should allow Moneydance to start by capturing the error Debt Insights is generating and allowing Moneydance to continue loading.

    After Moneydance starts go into the Extensions option Moneydance menu: Extensions --> Manage extensions and update any installed extension.

  2. Support Staff 2 Posted by Maddy on 05 Dec, 2023 11:22 AM

    Maddy's Avatar

    Hi Natasha,
    We are sorry to hear about the problem you have encountered.

    This error message is displayed because the new version of Moneydance couldn't load an old version of an extension that you have installed.

    If you click the "OK" button, you can bypass this window to continue, and then Moneydance should run normally.

    When you're viewing the main program window, select Extensions > Manage Extensions. In this window, you can reinstall and update any required extensions.

    Alternatively, we've just released a new version that should correct the problem for you.

    Moneydance 2023.3 (5063) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    We recommend overwriting or manually removing the older version.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  3. Maddy closed this discussion on 05 Dec, 2023 11:22 AM.

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