Problem connecting to Morgan Keegan
I've recently converted from Quicken to Moneydance (Mac user). Under Quicken, I could direct connect to my financial institution, Morgan Keegan, and perform an OFX download. When trying to set up Morgan Keegan online banking in Moneydance, I get past the "online banking authentication" window, but then the "online banking signup" window appears with no highlighted options (see below). Any advice you could provide would be appreciated. i can direct connect to other financial institutions just fine.
Screen_shot_2010-03-28_at_9.34.40_PM.png
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Angie Rauscher on 20 Apr, 2010 02:00 AM
If you are not using the most recent version (2010r3 build 748), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing, including a number of OFX issues. Please let me know if your issue persists and we will look into other solutions, and include the version of Java you are running.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Angie Rauscher
Moneydance Support
2 Posted by wave.runner on 20 Apr, 2010 03:14 AM
Angie-
I updated to 2010r3 build 748 and I still have the same problem. I am running Java version 1.6.0_17. I have been able to successfully setup all my other accounts for OFX downloads except this one. I appreciate any help you can provide.
Thanks
Gary
3 Posted by Angie Rauscher on 20 Apr, 2010 04:17 AM
Gary,
As silly as this likely sounds, sometimes this issue is simply caused by a slow server (most likely on the bank's end). Would you try it again, and hang out on the "Online Banking Signup" window for a good 60 to 90 seconds? Usually it will only take this long when setting up the account for the first time. Let me know how it goes, and we'll look into other options if this doesn't do the trick.
Please let me know how I can be of further assistance,
Angie Rauscher
Moneydance Support
4 Posted by wave.runner on 21 Apr, 2010 01:24 AM
Angie-
I tried to give it additional time on the "Online Banking Signup" window- a good 5 minutes- but still nothing. All the options are grayed out except for "Cancel". I guess I need some other options to try.
Thanks for your continued help
-Gary
5 Posted by Angie Rauscher on 21 Apr, 2010 03:31 AM
Gary,
I've asked our direct connection specialist to look into your issue. She'll be getting back to you in a few days with more information (and possibly more questions).
I'm sorry it's taking so long to find a solution, but I still have high hopes!
Angie Rauscher
Moneydance Support
Angie Rauscher closed this discussion on 24 Jul, 2011 07:45 PM.