Refund request

Louise DeLaney's Avatar

Louise DeLaney

03 Feb, 2024 11:50 PM

After a review of the software, I realize it will not meet my needs. Please refund my purchase. Thank you.

  1. Support Staff 1 Posted by Ethan on 04 Feb, 2024 02:28 AM

    Ethan's Avatar


    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Infinite Kind Support

  2. 2 Posted by Louise DeLaney on 05 Feb, 2024 11:37 PM

    Louise DeLaney's Avatar


    Thanks so much for being willing to help me troubleshoot the problems. I
    believe that it will just be too labor intensive for me to use this program
    since I won't be using the automatic download option. I have many accounts
    and it's not efficient for me. I would appreciate a refund. Perhaps in the
    future, I'll be in a position to pay for the additional subscription and
    can use your software at that time. Thank you for understanding and for
    your quick service.


    On Sat, Feb 3, 2024 at 8:28 PM Ethan <[email blocked]>

  3. Support Staff 3 Posted by Maddy on 06 Feb, 2024 09:44 AM

    Maddy's Avatar

    As you requested, I have asked our payment processing partners Paddle to process a full refund for your order #58007746 . They will let you know when the process is complete from their end.

    Please let us know if we can be of further assistance, and thank you for your interest in Moneydance.

    Maddy, Infinite Kind Support

  4. System closed this discussion on 07 May, 2024 09:50 AM.

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