Very slow startup

Graham Norris's Avatar

Graham Norris

25 Feb, 2024 11:11 AM

Moneydance takes about 15 seconds from launching it, to being asked for a password. This situation has persisted for several releases. I only have the Find and Replace & Toolbox extensions installed. The problem precedes installation of the latter.

  1. 1 Posted by Stuart Beesley ... on 25 Feb, 2024 11:51 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Version of MD?
    After startup, grab help / console. Upload that here.
    Also launch toolbox. Click analyse dataset and objects. Upload that here too?

  2. 2 Posted by Graham Norris on 25 Feb, 2024 02:06 PM

    Graham Norris's Avatar

    Attached as requested. Some file locations have been edited (this is a public forum.) Note that I have the MoneyForesight thing turned off; that was to see if it made any difference (I don't use it) - it made no difference at all.

  3. 3 Posted by Stuart Beesley ... on 25 Feb, 2024 02:20 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok. tiny dataset. No obvious issues. Nothing seems to be holding up startup. I don’t think you can do much to speed this up.

  4. 4 Posted by Graham Norris on 28 Feb, 2024 08:20 AM

    Graham Norris's Avatar

    I see that MD creates two files in the TEMP directory when it starts up. These appear to be something to do with ttfautohint. One of them is a dll, which MD does not delete when it exits. The other has no extension, but an unusual name like "+~JF8212664371935829110", and is deleted on exit. It looks like something is actually building these files, and that's what is taking the time.

  5. Support Staff 5 Posted by Maddy on 28 Feb, 2024 10:06 AM

    Maddy's Avatar

    Hi Graham,

    Delays in opening or closing/backing up your data file are usually due to either your data file or the backup location from the preferences being located in a shared folder

    Could you try changing your backup location in the Moneydance preferences to the default location?

    You can do this by opening the Moneydance 'Preferences', selecting the Backup tab and un-checking the box for the backup location.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  6. 6 Posted by Graham Norris on 28 Feb, 2024 01:16 PM

    Graham Norris's Avatar

    All the files are on an internal SSD (not eMMC.) I have tried removing my two extensions. Removing Find and Replace makes no discernible difference. However, removing Toolbox slashes the startup time to less than half. Reinstalling them to confirm, adding Find and Replace makes no difference and adding Toolbox slows it right down again. I will leave Toolbox uninstalled until (and unless) I find I actually need it.

  7. 7 Posted by Stuart Beesley ... on 28 Feb, 2024 01:40 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    According to your own logs, toolbox might be taking 4 seconds for MD to load the file itself and then 0.7 seconds to execute.

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