Disappearing entries
We have a monthly payment, fixed date but variable amount. It is in our reminders to commit 15 days before the payment date, so that the money is committed from the beginning of the month. This has worked well until.....today it refuses to behave. It is still there as a reminder but refuses to commit in the account Any ideas welcome!
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Support Staff 1 Posted by Ethan on 04 Mar, 2024 02:01 AM
Hello,
Just to be clear, is the reminder never entering into your register when you expect it to, or is it "disappearing" as your subject line suggests?
If it's the former, please go to File -> Preferences from the menu bar, and in the Network tab, ensure that "Auto-commit Reminders" is checked.
If that's not the issue, can you explain your situation in a bit more detail?
Ethan
Infinite Kind Support
2 Posted by Peter Smith on 04 Mar, 2024 09:51 AM
Support Staff 3 Posted by Maddy on 04 Mar, 2024 10:30 AM
Which version and build of Moneydance are you using?
To check, open Moneydance and select Help --> About Moneydance.
If you haven't already, we would recommend upgrading to the latest version of Moneydance from this link.
This is a free upgrade for you!
Lastly, if the Auto-Commit box is not checked when you create your Transaction Reminder, the transaction will not be applied to your register until/unless you manually apply the reminder, as outlined here
I hope this information is helpful. Please let me know if you have further questions or need any assistance.
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Maddy, Infinite Kind Support
4 Posted by dwg on 04 Mar, 2024 10:58 AM
The option for Auto-commit reminders will only appear on the Network tab if you are syncing between systems, what this option does is not relevant if you have a standalone system.
5 Posted by Peter Smith on 04 Mar, 2024 12:36 PM
Support Staff 6 Posted by Maddy on 04 Mar, 2024 12:58 PM
If today (04/03/2024) is the 'Last date', you could select the check box next to it, then click 'OK' and restart Moneydance.
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Maddy, Infinite Kind Support
7 Posted by Peter Smith on 10 Mar, 2024 09:29 AM
System closed this discussion on 09 Jun, 2024 09:30 AM.