Disappearing entries

Peter Smith's Avatar

Peter Smith

03 Mar, 2024 08:24 PM

We have a monthly payment, fixed date but variable amount. It is in our reminders to commit 15 days before the payment date, so that the money is committed from the beginning of the month. This has worked well until.....today it refuses to behave. It is still there as a reminder but refuses to commit in the account Any ideas welcome!

  1. Support Staff 1 Posted by Ethan on 04 Mar, 2024 02:01 AM

    Ethan's Avatar

    Hello,

    Just to be clear, is the reminder never entering into your register when you expect it to, or is it "disappearing" as your subject line suggests?

    If it's the former, please go to File -> Preferences from the menu bar, and in the Network tab, ensure that "Auto-commit Reminders" is checked.

    If that's not the issue, can you explain your situation in a bit more detail?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Peter Smith on 04 Mar, 2024 09:51 AM

    Peter Smith's Avatar
    Thanks for prompt response.
    I’ve gone to Preferences->Network Tab but ‘Auto Commit Reminders’ isn’t there to be checked ????
    Sent from my iPad

    On 4 Mar 2024, at 02:01, Ethan <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: Ethan (Support staff)

    Hello,

    Just to be clear, is the reminder never entering into your register when you expect it to, or is it "disappearing" as your subject line suggests?

    If it's the former, please go to File -> Preferences from the menu bar, and in the Network tab, ensure that "Auto-commit Reminders" is checked.

    If that's not the issue, can you explain your situation in a bit more detail?

    Ethan
    Infinite Kind Support

    On Sun, Mar 03 at 12:24 PM PST, Peter Smith wrote:

    We have a monthly payment, fixed date but variable amount. It is in our reminders to commit 15 days before the payment date, so that the money is committed from the beginning of the month. This has worked well until.....today it refuses to behave. It is still there as a reminder but refuses to commit in the account Any ideas welcome!

    Having trouble reading this? View this discussion online: Disappearing entries.

    Reply with #ignore to stop receiving notifications for this discussion.

  3. Support Staff 3 Posted by Maddy on 04 Mar, 2024 10:30 AM

    Maddy's Avatar

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance.

    If you haven't already, we would recommend upgrading to the latest version of Moneydance from this link.
    This is a free upgrade for you!

    Lastly, if the Auto-Commit box is not checked when you create your Transaction Reminder, the transaction will not be applied to your register until/unless you manually apply the reminder, as outlined here

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by dwg on 04 Mar, 2024 10:58 AM

    dwg's Avatar

    The option for Auto-commit reminders will only appear on the Network tab if you are syncing between systems, what this option does is not relevant if you have a standalone system.

  5. 5 Posted by Peter Smith on 04 Mar, 2024 12:36 PM

    Peter Smith's Avatar
    Thanks for your response.   The version is 2023.3 (5064), recently installed.
    I’ve attached below two photos, the first of which shows how several entries are greyed out, including the particular one of 15th March. I don’t understand why others are greyed out which are yet to happen but they have become commitments ok. So why the M&SFS of 15 March? I’ve also attached a photo of the transaction reminder.
    Any help would be appreciated .
    Thanks
    Peter Smith
    Sent from my iPad

    On 4 Mar 2024, at 10:58, dwg <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dwg

    The option for Auto-commit reminders will only appear on the Network tab if you are syncing between systems, what this option does is not relevant if you have a standalone system.

    On Mon, Mar 04 at 02:30 AM PST, Maddy wrote:

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance.

    If you haven't already, we would recommend upgrading to the latest version of Moneydance from this link.
    This is a free upgrade for you!

    Lastly, if the Auto-Commit box is not checked when you create your Transaction Reminder, the transaction will not be applied to your register until/unless you manually apply the reminder, as outlined here’s image0.jpegimage1.jpeg

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

    Having trouble reading this? View this discussion online: Disappearing entries.

    Reply with #ignore to stop receiving notifications for this discussion.

  6. Support Staff 6 Posted by Maddy on 04 Mar, 2024 12:58 PM

    Maddy's Avatar

    If today (04/03/2024) is the 'Last date', you could select the check box next to it, then click 'OK' and restart Moneydance.

    --
    Maddy, Infinite Kind Support

  7. 7 Posted by Peter Smith on 10 Mar, 2024 09:29 AM

    Peter Smith's Avatar
    Best wishes
    Peter Smith
    Sent from my iPad

    On 4 Mar 2024, at 12:58, Maddy <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: Maddy (Support staff)

    If today (04/03/2024) is the 'Last date', you could select the check box next to it, then click 'OK' and restart Moneydance.

    --
    Maddy, Infinite Kind Support

    On Mon, Mar 04 at 04:36 AM PST, Peter Smith wrote:

    Thanks for your response.   The version is 2023.3 (5064), recently installed.
    I’ve attached below two photos, the first of which shows how several entries are greyed out, including the particular one of 15th March. I don’t understand why others are greyed out which are yet to happen but they have become commitments ok. So why the M&SFS of 15 March? I’ve also attached a photo of the transaction reminder.
    Any help would be appreciated .
    Thanks
    Peter Smith
    Sent from my iPad

    On 4 Mar 2024, at 10:58, dwg <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dwg

    The option for Auto-commit reminders will only appear on the Network tab if you are syncing between systems, what this option does is not relevant if you have a standalone system.

    On Mon, Mar 04 at 02:30 AM PST, Maddy wrote:

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance.

    If you haven't already, we would recommend upgrading to the latest version of Moneydance from this link.
    This is a free upgrade for you!

    Lastly, if the Auto-Commit box is not checked when you create your Transaction Reminder, the transaction will not be applied to your register until/unless you manually apply the reminder, as outlined here’s image0.jpegimage1.jpeg

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

    Having trouble reading this? View this discussion online: Disappearing entries.

    Reply with #ignore to stop receiving notifications for this discussion.

    Having trouble reading this? View this discussion online: Disappearing entries.

    Reply with #ignore to stop receiving notifications for this discussion.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

23 Apr, 2024 06:19 PM
23 Apr, 2024 06:08 PM
23 Apr, 2024 06:03 PM
23 Apr, 2024 06:00 PM
23 Apr, 2024 04:36 PM