key info not accepted

john naylor's Avatar

john naylor

02 Apr, 2024 05:36 PM

Hello, i am having an issue registering a previously purchase and registered key on my new computer

  1. 1 Posted by dtd on 02 Apr, 2024 05:46 PM

    dtd's Avatar

    Registered keys are version year specific. What version were you using on your previous computer and what version are you using on the new computer?

    Previous versions can be found at:

  2. 2 Posted by John Naylor on 02 Apr, 2024 05:52 PM

    John Naylor's Avatar

    Old version 2019
    New version 2023.3
    When I click on purchase with discount inreceive message that it does not
    recognize key. See attached

    On Tue, Apr 2, 2024, 10:46 AM dtd <[email blocked]> wrote:

  3. 3 Posted by dtd on 02 Apr, 2024 06:33 PM

    dtd's Avatar

    Don't know myself... possibly mistyped? Did you purchase directly from Moneydance?

    If reg code is correct, Customer Support will have to check things out for you.

  4. 4 Posted by dwg on 02 Apr, 2024 07:55 PM

    dwg's Avatar

    I entered the key in the first post into the upgrade entitlement field and it worked for me, I can only assume you made a typing error.

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