I'm being asked to subscribe when I have already got a license

Becky Smith French's Avatar

Becky Smith French

03 Apr, 2024 02:36 AM

What???? shall I do?

  1. 1 Posted by dtd on 03 Apr, 2024 04:03 AM

    dtd's Avatar

    A little more information would be helpful.

    What version are you using? Have you changed versions recently? Licenses are year version specific, so if you upgraded your license might not apply to that.

    Or, did you not enter the license you received into the program?

  2. 2 Posted by dwg on 03 Apr, 2024 04:13 AM

    dwg's Avatar

    Assuming you purchased Moneydance directly you should have received an email containing your license key, you then enter this key into Moneydance to unlock the limit.

    There is not enough information in your post to understand why you may have received this message if it is other than the case of not entering the key.

  3. 3 Posted by Becky French on 03 Apr, 2024 04:18 AM

    Becky French's Avatar

    Becky
    Sent from my iPhone

    On Apr 2, 2024, at 11:04 PM, dtd <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dtd

    A little more information would be helpful.

    What version are you using? Have you changed versions recently? Licenses are year version specific, so if you upgraded your license might not apply to that.

    Or, did you not enter the license you received into the program?

    On Tue, Apr 02 at 07:36 PM PDT, Becky Smith French wrote:

    What???? shall I do?

    Having trouble reading this? View this discussion online: I'm being asked to subscribe when I have already got a license.

    Reply with #ignore to stop receiving notifications for this discussion.

  4. 4 Posted by dtd on 03 Apr, 2024 04:22 AM

    dtd's Avatar
  5. 5 Posted by Becky French on 03 Apr, 2024 04:34 AM

    Becky French's Avatar

    Sent from my iPhone

    On Apr 2, 2024, at 11:22 PM, dtd <[email blocked]> wrote:

    I’m sorry. I didn’t see your instructions on where to respond…above the line. What I had said was that I was able to locate the e-mail received when I last re-licensed and when I had entered that license key, it seemed to have fixed the problem. Thank you for your patience.

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dtd

    On Tue, Apr 02 at 09:18 PM PDT, Becky French wrote:


    Becky
    Sent from my iPhone

    On Apr 2, 2024, at 11:04 PM, dtd <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dtd

    A little more information would be helpful.

    What version are you using? Have you changed versions recently? Licenses are year version specific, so if you upgraded your license might not apply to that.

    Or, did you not enter the license you received into the program?

    On Tue, Apr 02 at 07:36 PM PDT, Becky Smith French wrote:

    What???? shall I do?

    Having trouble reading this? View this discussion online: I'm being asked to subscribe when I have already got a license.

    Reply with #ignore to stop receiving notifications for this discussion.

    Having trouble reading this? View this discussion online: I'm being asked to subscribe when I have already got a license.

    Reply with #ignore to stop receiving notifications for this discussion.

  6. 6 Posted by dtd on 03 Apr, 2024 04:36 AM

    dtd's Avatar

    Great. Fantastic!

  7. 7 Posted by dwg on 03 Apr, 2024 05:41 AM

    dwg's Avatar

    Well the first thing NOT to do is try to respond via email from an iPhone, it does not work.

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