Moneydance screen elements showing in wrong place

Richard's Avatar

Richard

14 Apr, 2024 06:08 AM

So, struggling to describe this....

When I'm working in Moneydance I'm seeing some of the screen elements duplicating - see screenshot. It feels like it's some sort of .net error - sometimes even worse when I'm trying to import a file and down the left hand side the listing of 'merge' 'select alternative supplier' and so one just ends up as a mass of buttons.
I'm running Moneydance 2023.3 (5064) on Windows 11 23H2 (OS Build 22631.3447)

  1. 1 Posted by derekkent23 on 14 Apr, 2024 08:28 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Richard

    Assume you are running on Windows? What version/build of Moneydance e.g. 2023.3(5064)

    One observation you seem to have located your Data Set Aus Finances on OneDrive. You should never locate your Data Set on any cloud server, it’s a great way to corrupt your Data Set. Always use the default location on your hard drive. See Moneydance Help - Show Document Folder. Close Moneydance and move your data set there. Its OK to use OneDrive as the Moneydance generated backup location.

    Hope this helps.

  2. 2 Posted by Richard on 14 Apr, 2024 09:35 PM

    Richard's Avatar

    Thanks - my 'My Docs' is mapped to OneDrive - it's worked well for the past three years so maybe an undocumented feature!

    I'm running Moneydance 2023.3 (5064) on Windows 11 23H2 (OS Build 22631.3447)

  3. 3 Posted by derekkent23 on 15 Apr, 2024 08:34 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Richard

    Do I take you have moved your Data Set to your hard drive and now all is well?

    Have Fun, Stay Safe.

  4. 4 Posted by Richard on 16 Apr, 2024 01:34 PM

    Richard's Avatar

    No, haven’t moved it as it’s not a data problem. It’s an issue with displaying the interface. Still there…

    Thanks!

  5. 5 Posted by derekkent23 on 16 Apr, 2024 02:42 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Richard

    I am using Windows 11 with No issues.

    I have not seen any other post with users with this issue.

    So if you dont want to try moving your Data Set, as a first move to a fix, to your hard drive you will need others or support to repond.

    Have Fan, Stay Safe.

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