New update has issues with Norton 360.

Brian Taylor's Avatar

Brian Taylor

18 Apr, 2024 12:25 PM

Hi I have just tested updating my 2023.3 (5064) version of Moneydance with your latest release and Norton 360 pops up with a warning, similar to that at

https://infinitekind.tenderapp.com/discussions/problems/79792-moneydance-20223-causing-firewall-issue-and-data-protector-issues-in-norton-internet-security

And with the image attached

I have tried everything I can think of to resolve, without success, and now reluctantly restored 2023.3 (5064).

Appreciate any advice

  1. Support Staff 1 Posted by Maddy on 18 Apr, 2024 12:27 PM

    Maddy's Avatar

    Hi Brian,
    Thank you for contacting Moneydance support.

    You should exclude the Moneydance download file as described here to prevent this from happening again the future.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by General on 18 Apr, 2024 01:44 PM

    General's Avatar

    Hi Maddy,

    Thank you for the prompt reply, but unfortunately this has not resolved
    the issue; please take a look at the attached.

    Regards

    Brian Taylor

  3. 3 Posted by General on 18 Apr, 2024 03:36 PM

    General's Avatar

    Hi Maddy,

    I have continued to experiment.

    This time, as you can see from the attached, I have only excluded the
    exe files!

    Sadly again, with disastrous results.

    The downloaded update successfully uninstalled my existing MoneyDance
    installation, but was blocked from installing the update

    Leaving me with no version of Moneydance; even a Microsoft restore
    failed to restore the programme.

    Fortunately, I have imaging software (Macrium Reflect) which restored
    everything back to normal.

    Think I will stick with 2023.3 (5064) version of Moneydance, unless you
    have a work around

    Re

    ------ Forwarded Message ------
    From "General" <[email blocked]>
    To "MoneyDance" <[email blocked]>
    Date 18/04/2024 14:45:17
    Subject Re[2]: New update has issues with Norton 360. [Problems #98848]

    Hi Maddy,

    Thank you for the prompt reply, but unfortunately this has not resolved
    the issue; please take a look at the attached.

    Regards

    Brian Taylor

  4. Support Staff 4 Posted by Maddy on 18 Apr, 2024 03:57 PM

    Maddy's Avatar

    You could try temporarily disabling Norton, while completing the installation.

    --
    Maddy, Infinite Kind Support

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac