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New update has issues with Norton 360.

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Brian Taylor

18 Apr, 2024 12:25 PM

Hi I have just tested updating my 2023.3 (5064) version of Moneydance with your latest release and Norton 360 pops up with a warning, similar to that at

https://infinitekind.tenderapp.com/discussions/problems/79792-moneydance-20223-causing-firewall-issue-and-data-protector-issues-in-norton-internet-security

And with the image attached

I have tried everything I can think of to resolve, without success, and now reluctantly restored 2023.3 (5064).

Appreciate any advice

1. Support Staff 1 Posted by Maddy on 18 Apr, 2024 12:27 PM

   

   Hi Brian,
   Thank you for contacting Moneydance support.

   You should exclude the Moneydance download file as described here to prevent this from happening again the future.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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2. 2 Posted by General on 18 Apr, 2024 01:44 PM

   

   Hi Maddy,

   Thank you for the prompt reply, but unfortunately this has not resolved
   the issue; please take a look at the attached.

   Regards

   Brian Taylor

   • Norton_Scan_Exclusions.jpg 2.02 MB
   • Edit

3. 3 Posted by General on 18 Apr, 2024 03:36 PM

   

   Hi Maddy,

   I have continued to experiment.

   This time, as you can see from the attached, I have only excluded the
   exe files!

   Sadly again, with disastrous results.

   The downloaded update successfully uninstalled my existing MoneyDance
   installation, but was blocked from installing the update

   Leaving me with no version of Moneydance; even a Microsoft restore
   failed to restore the programme.

   Fortunately, I have imaging software (Macrium Reflect) which restored
   everything back to normal.

   Think I will stick with 2023.3 (5064) version of Moneydance, unless you
   have a work around

   Re

   ------ Forwarded Message ------
   From "General" <[email blocked]>
   To "MoneyDance" <[email blocked]>
   Date 18/04/2024 14:45:17
   Subject Re[2]: New update has issues with Norton 360. [Problems #98848]

   Hi Maddy,

   Thank you for the prompt reply, but unfortunately this has not resolved
   the issue; please take a look at the attached.

   Regards

   Brian Taylor

   • Real_Time_Exclusions.jpg 1.32 MB
   • Edit

4. Support Staff 4 Posted by Maddy on 18 Apr, 2024 03:57 PM

   

   You could try temporarily disabling Norton, while completing the installation.

   --
   Maddy, Infinite Kind Support

   • Edit

5. System closed this discussion on 18 Jul, 2024 04:00 PM.