New update ask for serial number and does not recoqnize the valid number

iwans's Avatar

iwans

19 Apr, 2024 07:01 PM

Dear Sir/Madam,

Your Moneydance Windows version ask me to update the program twice.
But after update, it says that the program is need register number.
After I input the number, it says that it not correct.
Can you please see what happened ?

Order using web
paid using paypal
Moneydance 2022
Date: 28 November 2021
Receipt # 31093497

Thanks,
Iwan
[email blocked]

  1. 1 Posted by MojaveDX on 19 Apr, 2024 07:14 PM

    MojaveDX's Avatar

    Having the same issue also after upgrading to 5118 this morning, Waiting back for a response from the private ticket I already submitted,

  2. 2 Posted by iwans on 19 Apr, 2024 07:17 PM

    iwans's Avatar

    How to make this discussion private ? I miss the check box private before posting this discussion...

    Let's say that currently I am so dissapointed... now looking others alternative app.

  3. 3 Posted by DrgnMastr on 19 Apr, 2024 09:03 PM

    DrgnMastr's Avatar

    I am not support staff.

    I had the same issue this morning. The short form of the answer is that Moneydance 2022 license keys are valid for all versions of Moneydance 2022 and 2023.

    This morning's update of 2024.1 (5118) is MD 2024 and requires those of us MD 2022 or earlier licenses to upgrade our license, at a very reasonable cost (IMHO). I did so, and was fully operational again as soon as I received my new key.

  4. 4 Posted by Mojavedx on 19 Apr, 2024 10:38 PM

    Mojavedx's Avatar

    If that is the case that we are not eligible for the upgrade. Then the updater needs to be fixed since it offered me version 5118 as a free upgrade.

  5. 5 Posted by dwg on 19 Apr, 2024 10:48 PM

    dwg's Avatar

    The updater cannot be "fixed" because the problem is caused by Moneydance 2024.0 not enforcing the licensing policy as it should of.

  6. 6 Posted by dtd on 19 Apr, 2024 10:49 PM

    dtd's Avatar

    I was in the same situation. I was surprised to see the upgrade page originally said "free upgrade from 2022/2023" - and 2022 users were allowed to get 2024(5117) - which isn't normal....

    2022 is supposed to work for 2022 and 2023 [purchase year + 1 free upgrade year]

    They fixed the "not eligible but here it is" issue in 2024.1(5118), but 5117 did offer "a free upgrade". That said, the release notes say (which I and probably many didn't read "again"):

    ***Please note that if you have not purchased a Moneydance 2023 or 2024 license, this update may require a paid upgrade. The previous update may have incorrectly run as a free upgrade in some situations.***

    and the upgrade page has also been modified, and 2022 is no longer listed as a free upgrade...

    This was a distinct mistake, with repercussions, because it affects all 2022 users who upgraded immediately. Still, MD's upgrade policy is incredibly liberal (i.e. a paid upgrade to 2024 gets you both 2024 and 2025), and the upgrade price is quite inexpensive.

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