Still Waiting On My Registration Key

jtorelli3's Avatar

jtorelli3

20 Apr, 2024 02:02 PM

Purchased the upgrade to v.2024 (5118) and paid via Paypal $26.66 Transaction ID 0M126582S8755491G Merchant Paddle.com. I have yet to receive my Registration Key. I would really like to register my version 2024.1 (5118) before the 100 allotted transactions run out.

  1. 1 Posted by dwg on 20 Apr, 2024 02:16 PM

    dwg's Avatar

    I'm a fellow user.

    The following information was obtained from another user that tried the process.

    The email with your license is sent on the day or the day after you purchased the license. It is sent separately to the receipt email.

    If you have your receipt email you should be able to look at it and there should be a statement saying "If you need help with your The Infinite Kind purchase, please contact us on paddle.net or reply to this email." This has a link to a chat bot on Paddle.net about this specific purchase.

    You should be able to get the license code resent from the link in the email receipt. The Paddle chat bot will resend the license code to the registered email address. Just ask it to "resend license code". It then asks if you received it.

    If you do not have the receipt email with the link, it can still be retrieved from paddle.net by asking the chat bot on the site about the purchase. It will need the email address used, the amount and will send a verification email to that address.

    Doing it yourself is likely quicker than waiting for Moneydance support and certainly worth a try.

  2. 2 Posted by jtorelli3 on 20 Apr, 2024 02:43 PM

    jtorelli3's Avatar

    Thanks. Tried dealing with Paddle.net, but they only have records of my v.2022 purchase back on Nov 1, 2021. The chat bot couldn't help me with my recent purchase. Paypal receipt says the transaction was successful. Hope this doesn't go on for too long.

  3. 3 Posted by sth on 21 Apr, 2024 02:36 PM

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    Did you use a different email address when you purchased the 2024 update?

    Even though you got an email from PayPal that the money was sent to Paddle, it is odd that Paddle did not send you a receipt as well. That receipt has the transaction ID number to follow up with Paddle on the issue. Check your junk folder for emails from Paddle itself. You should have 2, on a receipt with transaction ID and price and the other with an activation key.

    Possibly Paddle is down this weekend for maintenance or something and not processing new transactions? IDK but sometimes things are not instantaneous even in this digital age.
    (NOT IK Support)

  4. 4 Posted by sth on 21 Apr, 2024 02:40 PM

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    Just checked my purchase (2023 upgrade). The Paddle receipt has a transaction ID of just eight plain digits:

    "Your The Infinite Kind receipt Receipt # 5NNNNNNN"

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