Licence Key

Nigel Robinson's Avatar

Nigel Robinson

20 Apr, 2024 10:15 PM

Moneydance offered me the opportunity to upgrade to the latest version about a week ago, no charge as I last paid under two years ago I think. That worked, no problem. Then I got another offer today, again no charge. I thought it must be a minor update to the last version so I accepted that. The programme is now saying that I am using an unregistered copy and on a trial version with only 100 entries left. I can't find a record of my licence key. Are you able to help please?

  1. 1 Posted by dwg on 20 Apr, 2024 10:18 PM

    dwg's Avatar

    I'm a fellow user.

    Some users with a Moneydance 2022 license can use 2024.0 but not 2024.1

    The problem is that the initial release of Moneydance 2024 in some cases accepted license keys purchased for 2022 as a free upgrade when it should not have. This has been corrected for Moneydance 2024.1, but the updater will not say that it is a paid for upgrade because the updater thinks the software already has a valid 2024 license for people who have only purchased 2022. The updater cannot be changed to recognize this as the problem is in Moneydance 2024.0 itself.

    The Moneydance upgrade policy is that purchasing a license entitles you to use that version of Moneydance plus a free upgrade to the next major release.

    Moneydance versions 2022, 2023 and 2024 are all considered major versions.

    You have a number of choices:

    1. You can downgrade to the version you were previously on. There have not been any data format changes in the latest release.

    2. You can upgrade to the latest release at a discount https://infinitekind.com/update

    This oversight has just been an unfortunate error. Your entitlements remain as they have been for many years.

    Unfortunately these glitches happen at times.

  2. 2 Posted by Nigel Robinson on 21 Apr, 2024 08:57 AM

    Nigel Robinson's Avatar

    Thank you dwg

    That makes perfect sense and I have renewed my license. Having found my record, my last purchase was 2022.

    Nigel

  3. 3 Posted by jtorelli3 on 21 Apr, 2024 02:12 PM

    jtorelli3's Avatar

    Did they send you a new license key for your 2024 upgrade?

  4. 4 Posted by sth on 21 Apr, 2024 02:23 PM

    sth's Avatar

    @jtorelli3, I assume they did since the OP indicated no problems. 2024 licenses have a different prefix (letter and first 3 numbers) than previous ones.
    (NOT IK Support)

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