Restoring archived files could be a lot easier
I need to restore an archived file. It's easy to see the archived file and learn its location from the help menu.
Restoring the archived file is a nighmare, however. It happens to be buried under a stack of 11 nested, HIDDEN files. Using the "Restore from backup" option only leads me to a Finder window that does not display the hidden stack of files where the necessary file is buried 11 layers deep. Should I type in all eleven file names and hope I spelled the entire string correctly? I can't seem to cut and paste this string.
Why not directly open the archive folder and show its contents, instead of making your customers go online and waste untold amounts of time researching how to display hidden files and then scratching our heads wondering how to get to the file we want to restore inside the 11 nested files within the popup Moneydance finder?
Please learn the KISS principle. (Keep it SWEET and SIMPLE). Your customers pay YOU to jump over these technical hurdles. A farmer doesn't tell you that you must plant your own vegetables or slaughter your own cow. A logger doesn't make you buy a chainsaw or clear the small branches off a log yourself. But for some unexplained reason, tech companies insist their customers, regardless of age, education and professional work experience, need to learn to be software techs and keep up with changes in YOUR industry.
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1 Posted by Henry on 02 Nov, 2018 10:31 AM
Hi Cindy,
Thank you for contacting us.
There is an option with preferences to assign a separate location for you backup files.
This then allows you to choose any easily accessible location.
To enable this open Moneydance and go to Preferences, under the backups tab you will see the option 'Separate Backup Location'
There's an existing ticket in our ticketing system with the suggestion to choose what the default location is for the Documents and Archive folder, so I've attached it to this discussion.
Henry
Infinite Kind Support
2 Posted by Cindy Coping on 03 Nov, 2018 12:54 PM
Thank you Henry!
3 Posted by Kenneth Bolton on 13 Nov, 2018 05:20 PM
What's the difference between an archive and a backup?
Ken
4 Posted by dwg on 13 Nov, 2018 08:03 PM
I'm a fellow user.
In Moneydnce 2017 there is no difference. I think the use of the archive name is a bit of a leftover from earlier releases
System closed this discussion on 12 Feb, 2019 08:10 PM.