new person to moneydance and would like further instructions on how to navigate your website

Nilufer Ahmed's Avatar

Nilufer Ahmed

01 Aug, 2020 10:19 AM

Dear Sir/Madam,
I am new to buxfer and would need a user manual or telephone assistance on how to use this service?
Could you please email me with the instructions on how to use your application? and the contact details for the telephone support line for me in the United Kingdom or elsewhere with the appropriate UK times to telephone call you?
Do you accept ring backs to make the telephone calls cheaper for me in the United Kingdom?
Thank you
Nilufer Ahmed

  1. 1 Posted by derekkent23 on 01 Aug, 2020 11:09 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Nilufer

    Moneydance is sold globally and as a small UK company its not possible to provide worldwide telephone support, especially with its low product cost.
    If you need help simply start a new discussion on this site to ask your question, support or other users will respond in an email type reply timeframe. As I have done as another UK user.
    Knowledge based articles on how to use moneydance can be found at https://infinitekind.tenderapp.com/kb

    Try it out for yourself.

    The downloaded version of Moneydance is a full working version with the only limit being a maximum of 100 manually entered transactions, with no time limit. Imported files from other financial programs and your bank have no limit on imports, provided that you do not confirm them. If you decided to purchase you are sent a key by email that unlocks the 100-manual transaction limit. If after testing with this free trial version you purchase and change your mind see the 90 day money back guaranty at https://infinitekind.com/refunds
    For the future Moneydance never sunsets the version it releases. So, you don’t have to upgrade. If you won’t to upgrade the next version is free (say 2017 to 2019) and from then on you get a 50% discount. All upgrades within a version are free.

    Download Moneydance from https://infinitekind.com/preview

    Hope this helps.

  2. Support Staff 2 Posted by Ethan on 01 Aug, 2020 09:24 PM

    Ethan's Avatar

    Hello Nilufer,

    The above post is correct. I would also add that support staff (and helpful fellow users, like the post above), are happy to offer suggestions on this online forum. After trying out the program and taking a look at the Knowledge Base, let us know if you have any questions. The more specific are can be in your question, the better we will be able to provide suggestions.

    Ethan
    Infinite Kind Support

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