tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/118-cannot-import-from-quicken-essentialsInfinite Kind: Discussion 2015-05-04T12:31:28Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-28T23:54:13Z2015-04-28T23:54:13ZCannot import from Quicken Essentials<div><p>I was told I could drag a Quickendata file to accomplish the
import. That method did not work. MoneyDance did not accept the
file I dragged.</p>
<p>I also tried the method of going to the Welcome Window and
choosing Import from Quicken Essentials. See attached below for the
failed results of that method.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-29T15:43:12Z2015-04-29T15:43:12ZCannot import from Quicken Essentials<div><p>It looks like your file does not have the .quickendata
extension. If you rename it so that it is called "data.quickendata"
instead of just "data," the import should work.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-29T23:27:03Z2015-04-29T23:27:03ZCannot import from Quicken Essentials<div><p>What makes you think the file does not have the quickendata
extension? It is named Tracy's Finances.quickendata.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-29T23:29:57Z2015-04-29T23:29:57ZCannot import from Quicken Essentials<div><p>I need more support. Can I please have more support from Money
Dance?</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-29T23:32:38Z2015-04-29T23:32:38ZCannot import from Quicken Essentials<div><p>Please look at the attached screen shot again. See at the bottom
that the "Open" option is greyed out. Also the file labeled "data"
is greyed out. Money Dance will not let me select anything from
this file with the .quickendata extension.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-29T23:42:05Z2015-04-30T00:02:00ZCannot import from Quicken Essentials<div><p>Please see the attached image of all my .quickendata files.
Money Dance does not accept any of these files for import using
either the dragging method or the Migrate From Quicken Essentials
method on the Welcome Window .</p>
<p>I have bought your product and I want to use your product but
cannot do so if I can't migrate my files. Part of the reason I
bought Money Dance was that the sales info said migrating from
Quicken Essentials would be easy.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-30T00:44:35Z2015-04-30T00:44:35ZCannot import from Quicken Essentials<div><p>I think I see what is going on here. You need to select the file
called "Tracy's Finances.quickendata" and then click open, not the
file called "data" that is inside it.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-30T01:18:56Z2015-04-30T01:18:56ZCannot import from Quicken Essentials<div><p>Thank you but that is not the solution. I am not trying to click
the file<br>
named "data".</p>
<p>When I go to the Welcome Window> Migrate from Quicken
Essentials I get the<br>
screen shot you see in the first attachment. I am trying to import
the<br>
whole .quickendata file but Money Dance breaks it down like you see
in the<br>
screen shot and won't let me select any of it</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-30T03:24:12Z2015-04-30T03:24:12ZCannot import from Quicken Essentials<div><p>When you are trying to select your .quickendata file are you
single clicking on it or are you double clicking it. You should
single click it to select it and then click the open button.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-04-30T15:22:47Z2015-04-30T15:22:47ZCannot import from Quicken Essentials<div><p>No that is not the solution. When I single click the
.quickendata file I<br>
get the window you see in the first screenshot--with "open" greyed
out-- so<br>
I cannot proceed. Can I please talk to the Money Dance support
people in<br>
real time. This back and forth emailing is NOT supporting me.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-01T12:29:58Z2015-05-01T12:29:58ZCannot import from Quicken Essentials<div><p>OK, try right-clicking on your .quickendata file and then select
the Open With option and choose Moneydance from the list of
applications. If Moneydance is not available in the list, select
Other and then choose the Moneydance app from your Applications
folder.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-01T13:58:41Z2015-05-01T13:58:41ZCannot import from Quicken Essentials<div><p>That also does not work. I don't understand why. In Finder I
select All<br>
Applications (as opposed to Recommended Applications) but no Money
Dance.</p>
<p>Please talk to me.</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-01T14:01:10Z2015-05-01T14:01:10ZCannot import from Quicken Essentials<div><p>To clarify, I right click the .quickendata file>choose Open
With>taken to<br>
Finder>no Money Dance</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-01T15:10:22Z2015-05-01T15:10:22ZCannot import from Quicken Essentials<div><p>I hoped to be migrated to Money Dance before this happened , but
here I am<br>
because I could not get the necessary support to migrate my files
to Money<br>
Dance. I know the individual support staff are trying but I see
serious<br>
problems with Money Dance if the support team cannot support a
customer<br>
like me who has the desire to use your product.</p>
<p>[image: Inline image 1]</p>
<p>At this point, I want Money Dance to refund my purchase
price.</p>
<p>I will look for other alternatives to Quicken or buy Quicken
2015.</p>
<p>I am a very disappointed Money Dance customer.</p>
<p>Tracy</p></div>5haughtonstag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-02T21:01:41Z2015-05-04T12:27:54ZCannot import from Quicken Essentials<div><p>The same thing happens to me as did Tracy. It won't even let me
register the product. It states I have an invalid registration
number. I have wasted a whole day trying to set up this program.
When I did get it to download my checking transactions the deposits
were negative and checks we positive. I also want a refund.</p></div>Danieltag:infinitekind.tenderapp.com,2009-01-14:Comment/367034712015-05-04T12:31:28Z2015-05-04T12:31:28ZCannot import from Quicken Essentials<div><p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L