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Daniela Ajamie

Jan 17, 2019 @ 03:39 PM

I tried the software to see if I like it and I have decided its not what I am looking for. Can you please refund me payment now. thank you

1. Support Staff 1 Posted by Ethan on Jan 17, 2019 @ 06:14 PM

   

   I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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2. 2 Posted by Daniela Ajamie on Jan 18, 2019 @ 05:38 AM

   

   Thank you, after exploring the program I realize its not exactly what I am looking for. I need a spreadsheet where I can create a budget with custom categories over a 12 month period. I didn't find it easy to do and allow me the flexibility I need to customize budget each month. I found that Tilley may be the right fit for me.

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3. Support Staff 3 Posted by Ethan on Jan 18, 2019 @ 06:04 AM

   

   I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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4. Ethan closed this discussion on Jan 18, 2019 @ 06:04 AM.

5. Daniela Ajamie re-opened this discussion on Jan 18, 2019 @ 06:18 AM

6. 4 Posted by Daniela Ajamie on Jan 18, 2019 @ 06:18 AM

   

   thank you

   *Tiller

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7. Jenny closed this discussion on Jan 18, 2019 @ 10:57 AM.