tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/1282-phone-supportInfinite Kind: Discussion 2016-04-24T15:10:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/389932192016-01-23T20:46:48Z2016-01-23T20:46:48Zphone support?<div><p>Hello Laura. I know the file can be recovered. It is not that
hard and I am sure the Moneydance team can explain how to recover
your file. I could try to explain this but for your sake and theirs
I will let the experts do this.</p></div>rsmerrintag:infinitekind.tenderapp.com,2009-01-14:Comment/389932192016-01-23T21:49:46Z2016-01-23T21:49:47Zphone support?<div class=""><br class="">
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<div class=""><span class="Apple-style-span">Laura
Davis</span></div>
<div class=""><span class="Apple-style-span"><a href=
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<div class="">On Jan 23, 2016, at 1:46 PM, rsmerrin <<a href=
"mailto:tender+d8a77b2787@tenderapp.com" class=
"">tender+d8a77b2787@tenderapp.com</a>> wrote:</div>
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<p class=""><b class="">From</b>: rsmerrin</p>
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<p class="">Hello Laura. I know the file can be recovered. It is
not that hard and I am sure the Moneydance team can explain how to
recover your file. I could try to explain this but for your sake
and theirs I will let the experts do this.</p>
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<p class="">On Sat, Jan 23 at 12:09 PM PST, Laura Davis wrote:</p>
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<p class="">Now I've made a bigger mess. I had installed a new
account, called Cadwal, and liked money dance. Then I purchased the
program. Then I imported a quicken file. It erased the Cadwal
account. Help!! Is there phone support for Money Dance? Laura
Davis</p>
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</div>Laura Davistag:infinitekind.tenderapp.com,2009-01-14:Comment/389932192016-01-23T22:10:52Z2016-01-23T22:10:53Zphone support?<div><p>thanks. I’m making some progress. My initial problem, I
think, was trying to transfer my quicken data while I was still in
the free month trial period. Once I bought the software it worked.
I found the manual, and am looking at it. Now I have 4
“files”. I want to delete one (I deleted the accounts
in it but the file is still there). I want to rename one or
transfer it into another. All my personal financial data is in a
file called “final” as that’s the name I gave it
when I exported it from quicken. The “Personal Finance”
file is empty. I’ll keep reading, but I don’t see this
in the manual right away. Thanks, Laura</p>
<p>Laura Davis<br>
<a href="mailto:davpete@frii.com">davpete@frii.com</a></p></div>Laura Davistag:infinitekind.tenderapp.com,2009-01-14:Comment/389932192016-01-24T15:05:45Z2016-01-24T15:05:45Zphone support?<div><p>Hello Laura,</p>
<p>We unfortunately don't offer phone support, but we would be
happy to continue offering assistance via this message boards.</p>
<p>It sounds like one of the things you want to do is to eliminate
extra data files? If so, go to Help -> Show Documents Folder
from the Moneydance menu bar, which will open the default save
location for new data files. You should then see your
<em>yourfilename</em>.moneydance data files, which you can delete
from here as you would any other file on your computer. If you want
to rename one, you can also do that here, but make sure it still
ends with the .moneydance extension, or the program will not
recognize it as a data file. Also, please make sure to completely
quit Moneydance before renaming a data file that you are currently
using.</p>
<p>It sounds like just renaming and deleting the files covers what
you are trying to do at this point? If there's more, please let me
know.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethan