how to move accounts into money place from mint

philip reiter's Avatar

philip reiter

31 Jan, 2016 05:45 PM

how can I move my accounts to money place?

  1. 1 Posted by philip reiter on 31 Jan, 2016 06:04 PM

    philip reiter's Avatar

    SO WHY WASN’T THE ‘USER GUIDE’ INCLUDED IN THE DOWNLOAD. THIS IS THE FIRST I HEARD OF THIS. DUMB. I ASKED FOR MY ACCOUNT TO BE CANCELED, AND THIS E MAIL DOES NOTHING TO CHANGE MY FRUSTRATION LEVEL OR MY MIND./CANCEL, CANCEL, CANCEL.

    Sent from Mail for Windows 10

    From: Infinite Kind
    Sent: Sunday, January 31, 2016 9:47 AM
    To: [email blocked]
    Subject: Your support request has been received by The Infinite Kind

    The Infinite Kind technical support: infinitekind.com/help
    email: [email blocked]

    Hello philip reiter!
    This is an automated response to let you know that we've received your request:
    how to move accounts into money place from mint
    and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base and user guide.
    Based on your support request, we think you may find the following articles from our FAQ helpful:
    • How do I move a transaction to a different account?
    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online.
    Thanks again!
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    You have been sent this message because you recently opened a help request with The Infinite Kind.

  2. 2 Posted by Scott Meehan on 31 Jan, 2016 06:34 PM

    Scott Meehan's Avatar

    Hi Philip,

    I'm sorry to hear about all the frustration! I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service.

    You can download the user guide from here:

    http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide

    Please note that if you purchased Moneydance from a third-party site, such as the Mac App Store/iTunes, you will have to go through their site to process your refund request.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Scott Meehan
    Infinite Kind Support

  3. 3 Posted by philip reiter on 31 Jan, 2016 07:47 PM

    philip reiter's Avatar

    No thanks. I AM TOO OLD TO DEAL WITH PRODUCT FRUSTRATION, AND OPERATIONAL FRUSTRATION. Y’ALL CAME IN SECOND, BUT APPARENTLY FRUSTRATION FOR OLD FARTS WAS NOT A FACTOR.
    I BOUGHT FROM THE WEB SITE ORDER # 41253890 - $49.99.

    Sent from Mail for Windows 10

  4. 4 Posted by David Hanley on 31 Jan, 2016 08:02 PM

    David Hanley's Avatar

    Philip,

    I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    David Hanley
    Infinite Kind Support

  5. David Hanley closed this discussion on 31 Jan, 2016 08:02 PM.

  6. philip reiter re-opened this discussion on 31 Jan, 2016 09:46 PM

  7. 5 Posted by philip reiter on 31 Jan, 2016 09:46 PM

    philip reiter's Avatar

    I LOOK FORWARD TO HAVING THIS REFUND RESOLVED ASAP. THANK YOU FOR YOUR ASSISTANCE.

    Sent from Mail for Windows 10

  8. 6 Posted by David Hanley on 31 Jan, 2016 09:59 PM

    David Hanley's Avatar

    Hi Philip,

    I have already issued your refund. Our payment processing partners BMT Micro will let you know when the process is complete from their end.

    David Hanley
    Infinite Kind Support

  9. David Hanley closed this discussion on 31 Jan, 2016 09:59 PM.

  10. philip reiter re-opened this discussion on 01 Feb, 2016 04:37 PM

  11. 7 Posted by philip reiter on 01 Feb, 2016 04:37 PM

    philip reiter's Avatar

    THANK YOU.
     HAVE A GREAT DAY.

    Sent from Mail for Windows 10

  12. Jenny closed this discussion on 02 Feb, 2016 03:27 PM.

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