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Need to start again

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Simon

11 Feb, 2016 11:42 AM

im just experimenting to switch from MS money but its doing weird things and I want to start again. For the life of me (and Ive trued all the help stuff already printed) I cant find the data files, and evertime i reinstall it still sucks up the same rubbish from before. I just want a completely clean new page to start again. Any ideas?

1. Support Staff 1 Posted by Jenny on 11 Feb, 2016 11:53 AM

   

   Hi Simon,

   If you're moving from MS Money, we'd recommend following the steps in this article which details exporting your data from MS Money and importing to Moneydance.

   Can you confirm if you have followed the steps in this article to delete your unwanted data set? Please let me know if you encounter any issues during this process.

   Jenny
   Infinite Kind Support

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2. 2 Posted by Simon on 11 Feb, 2016 11:57 AM

   

   "right Clicking" (or Alt click) on the tool bar doesn't open anything for me (Im on OX 10.7.5 if that helps)

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3. Support Staff 3 Posted by Jenny on 11 Feb, 2016 12:03 PM

   

   Hi Simon,

   Can you try 'Cmd' and click, and ensure you're clicking on the name of the data set in the title bar.

   Jenny
   Infinite Kind Support

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4. 4 Posted by Simon on 11 Feb, 2016 12:12 PM

   

   Yes I have but it doesn't reveal anything new.

   Whats happening is that when I Import the data from my main bank account (which goes back to 2000 - so a lot of data ) it doesn't appear as a list of transactions within the account, but rather opens dozens of new accounts - all historical old stuff like old credit cards etc - all with massive balances.

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5. Support Staff 5 Posted by Jenny on 11 Feb, 2016 12:21 PM

   

   Hi Simon,

   We can remove the entire data set at once, which will be easier than removing the transactions and accounts separately.

   Can you go to Help --> Show Documents Folder, and see if you can locate your data set there.

   Jenny
   Infinite Kind Support

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6. 6 Posted by Simon on 11 Feb, 2016 12:41 PM

   

   Yes thats worked. Ive deleted them and am starting again.

   Thanks for your help

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7. Support Staff 7 Posted by Jenny on 11 Feb, 2016 12:49 PM

   

   Great, glad to hear this has been resolved!

   Please let me know if I can be of further assistance.

   Jenny
   Infinite Kind Support

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8. Jenny closed this discussion on 11 Feb, 2016 12:49 PM.