tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/1516-quicken-importInfinite Kind: Discussion 2018-10-18T14:05:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/393479372016-03-07T23:02:14Z2016-03-07T23:02:14ZQuicken import<div><p>I am really having a hard time getting started with this program
this program.</p></div>Robert Halsteadtag:infinitekind.tenderapp.com,2009-01-14:Comment/393479372016-03-08T10:51:52Z2016-03-08T10:51:52ZQuicken import<div><p>Hi Robert,</p>
<p>Can you confirm you followed the steps in <a href="http://help.infinitekind.com/kb/importing-data-from-banks-and-other-programs/importing-data-from-quicken-in-qif-format">
this article</a> when importing your data? If not, I would
recommend starting again with these steps and you can let me know
if you encounter any issues.</p>
<p>If you can provide more information about how your data appears
to be incorrect once imported, we can try to establish whats
causing the problems.</p>
<p>If you're new to Moneydance, I'd also highly recommend checking
out the <a href="http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide">
User Guide</a>, specifically the first few chapters which detail
getting started and setting up your accounts.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/393479372016-03-08T12:59:39Z2016-03-08T12:59:39ZQuicken import<div><p>I followed those steps, several times. Results are not good. The
problem may very well be with my quicken account. I have
transactions going back to 1978. I want to cancel this program and
request a refund. I will delete it from my computer as soon as you
confirm cancelation. I wish it worked as I want to be done with
Quicken but It is not to be for now at least.</p>
<p>Thanks for your suggestions</p>
<p>Bob Halstead</p></div>Bob Halsteadtag:infinitekind.tenderapp.com,2009-01-14:Comment/393479372016-03-08T13:17:19Z2016-03-08T13:17:19ZQuicken import<div><p>Hi Bob,</p>
<p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/393479372016-03-08T14:06:13Z2016-03-08T14:06:13ZQuicken import<div><p>Thank you very much</p>
<p>Bob Halstead</p></div>Bob Halstead