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UNFRIENDLY

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WILLIAM HUBER

14 Mar, 2016 08:34 PM

I WAS GOING TO SWITCH OUT OF QUICKEN TO YOUR SOFTWARE. But know that I can't call anyone there I guess I'll look for another one.

1. 1 Posted by Scott Meehan on 14 Mar, 2016 08:45 PM

   

   Hi William,

   It's true that we're unable to offer phone support, however we're happy to help you through this medium if you have any questions. Is there anything I can help you with?

   Scott Meehan
   Infinite Kind Support

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2. 2 Posted by Bill Huber on 14 Mar, 2016 09:05 PM

   

   it is hard for me to type. I have an essential tremor.

    

   From: Infinite Kind [mailto:[email blocked]]
   Sent: Monday, March 14, 2016 1:35 PM
   To: [email blocked]
   Subject: Your support request has been received by The Infinite Kind

    

    <http://infinitekind.com> The Infinite Kind

   The Infinite Kind technical support: infinitekind.com/help
   email: [email blocked]

    

   Hello WILLIAM HUBER!

   This is an automated response to let you know that we've received your request:

   UNFRIENDLY

   and will respond as quickly as possible. Answers to many common questions can be found in our knowledge <http://help.infinitekind.com/kb> base and user <http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide> guide.

   Based on your support request, we think you may find the following articles from our FAQ helpful:

   * How <http://help.infinitekind.com/kb/importing-data-from-banks-and-other-programs/how-can-i-transfer-my-data-from-quicken-into-moneydance> can I transfer my data from Quicken into Moneydance?
   * Possible <http://help.infinitekind.com/kb/importing-data-from-banks-and-other-programs/possible-problems-after-qif-import-from-quicken> problems after QIF import from Quicken
   * Enabling <http://help.infinitekind.com/kb/online-banking/enabling-direct-connections> Direct Connections

   We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online <http://help.infinitekind.com/discussions/switching-from-another-personal-finance-program/1564-unfriendly> .

   Thanks again!

   Sincerely,
   The Infinite Kind

    

   Be a part of the Community: Blog <http://infinitekind.com/blog> | <http://twitter.com/theinfinitekind> Twitter | <http://facebook.com/MoneydanceApp> Facebook

    

   You have been sent this message because you recently opened a help request with The Infinite Kind.

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3. 3 Posted by Ben Spencer on 14 Mar, 2016 09:31 PM

   

   We simply do not have the resources to operate a telephone based technical support line. I am sorry our support system does not meet your needs.

   Ben Spencer
   Infinite Kind Support

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4. System closed this discussion on 13 Jun, 2016 09:40 PM.