UNFRIENDLY

WILLIAM HUBER's Avatar

WILLIAM HUBER

14 Mar, 2016 08:34 PM

I WAS GOING TO SWITCH OUT OF QUICKEN TO YOUR SOFTWARE. But know that I can't call anyone there I guess I'll look for another one.

  1. 1 Posted by Scott Meehan on 14 Mar, 2016 08:45 PM

    Scott Meehan's Avatar

    Hi William,

    It's true that we're unable to offer phone support, however we're happy to help you through this medium if you have any questions. Is there anything I can help you with?

    Scott Meehan
    Infinite Kind Support

  2. 2 Posted by Bill Huber on 14 Mar, 2016 09:05 PM

    Bill Huber's Avatar

    it is hard for me to type. I have an essential tremor.

     

    From: Infinite Kind [mailto:[email blocked]]
    Sent: Monday, March 14, 2016 1:35 PM
    To: [email blocked]
    Subject: Your support request has been received by The Infinite Kind

     

     <http://infinitekind.com> The Infinite Kind

    The Infinite Kind technical support: infinitekind.com/help
    email: [email blocked]

     

    Hello WILLIAM HUBER!

    This is an automated response to let you know that we've received your request:

    UNFRIENDLY

    and will respond as quickly as possible. Answers to many common questions can be found in our knowledge <http://help.infinitekind.com/kb> base and user <http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide> guide.

    Based on your support request, we think you may find the following articles from our FAQ helpful:

    * How <http://help.infinitekind.com/kb/importing-data-from-banks-and-other-programs/how-can-i-transfer-my-data-from-quicken-into-moneydance> can I transfer my data from Quicken into Moneydance?
    * Possible <http://help.infinitekind.com/kb/importing-data-from-banks-and-other-programs/possible-problems-after-qif-import-from-quicken> problems after QIF import from Quicken
    * Enabling <http://help.infinitekind.com/kb/online-banking/enabling-direct-connections> Direct Connections

    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online <http://help.infinitekind.com/discussions/switching-from-another-personal-finance-program/1564-unfriendly> .

    Thanks again!

    Sincerely,
    The Infinite Kind

     

    Be a part of the Community: Blog <http://infinitekind.com/blog> | <http://twitter.com/theinfinitekind> Twitter | <http://facebook.com/MoneydanceApp> Facebook

     

    You have been sent this message because you recently opened a help request with The Infinite Kind.

  3. 3 Posted by Ben Spencer on 14 Mar, 2016 09:31 PM

    Ben Spencer's Avatar

    We simply do not have the resources to operate a telephone based technical support line. I am sorry our support system does not meet your needs.

    Ben Spencer
    Infinite Kind Support

  4. System closed this discussion on 13 Jun, 2016 09:40 PM.

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