tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/15871-can-i-talk-to-a-live-personInfinite Kind: Discussion 2020-05-23T18:10:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/481084132020-02-21T23:13:46Z2020-02-21T23:13:47ZCan I talk to a live person?<div><p>Can I talk to a live person?</p></div>Bob Jacksontag:infinitekind.tenderapp.com,2009-01-14:Comment/481084132020-02-21T23:23:20Z2020-02-21T23:23:20ZCan I talk to a live person?<div><p>I'm a fellow user.</p>
<p>Moneydance is sold worldwide, it is just not feasible to provide phone support on this scale for a small company, If you post questions in the forum you should receive some responses in due course potentially from both users and support staff.</p>
<p>QB I take to mean Quickbooks, as this is accounting software for smaller business it is not really comparable to software intended for Personal Financial Management.</p>
<p>Yes there is a statement reconciliation feature, it is also possible to pull out Income and Expense reports that contain data to allow completion of taxation returns.</p>
<p>I would suggest you download and try the software out in trial mode and see if it suits your needs. The software is fully functional with a 100 manually entered transactions limit in this mode, purchase the software and you receive a license key that unlocks the limit.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481084132020-02-21T23:57:45Z2020-02-21T23:57:45ZCan I talk to a live person?<div><p>Thanks, You are the only one to respond.Makes me a little nerves .</p></div>Bob Jacksontag:infinitekind.tenderapp.com,2009-01-14:Comment/481084132020-02-22T00:18:55Z2020-02-22T00:18:55ZCan I talk to a live person?<div><p>The company is based in the U.K. at the time I am writing this it is 12:15am there.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/481084132020-02-22T18:02:29Z2020-02-22T18:02:29ZCan I talk to a live person?<div><p>Hello,</p>
<p>I think dwg answered your questions, but let me know if any are still outstanding. To clarify a bit about the support system, this is a web forum, not instant chat. You should expect the conversations to be more at an email pace. We unfortunately are not able to offer phone support. We strive to answer new questions within 24 hours, however as you just saw, our helpful Moneydance community members often respond to inquiries before we get to them.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan