Using Quicken and data concerns on switching

John Darby's Avatar

John Darby

07 Apr, 2016 06:54 PM

Greetings,

we have been using Quicken since 2007 and been quite happy with the functionality and service. Recently, our bank required our login password for data exchange with Quicken app (same credential for website user login) to include a special character. We added an "!" and upon updating password with Quicken, the UI informed me this was an invalid password.After time spent with tech support, they advised we try another character "." This work once, then the app rejected the password. Below is a response from the Quicken Facebook site, where we posted that we would have to leave 9 years of being a client if this couldn't be fixed. The reply from below was the extent of the reply.

Now, onto your product; key question: does your product support special characters in data exchange authentication with a targeted institution (bank)?

Quicken FB Reply:
Many special characters are allowed to be used in passwords. The problems with other's (&, >, <,) is:
a) the FI disallows them, and/or
b) they have special meaning in the XML protocol that's used to transmit info between the FI and Q ... and disrupt that protocol.

  1. 1 Posted by John Darby on 07 Apr, 2016 06:56 PM

    John Darby's Avatar

    A follow-up question: do you have a data import feature, allowing me to take a CSV export from Quicken into your product? Thanks!

  2. Support Staff 2 Posted by Jenny on 12 Apr, 2016 10:11 AM

    Jenny's Avatar

    Hi John,

    If you haven't already, I encourage you to download our free trial version and experiment with the program before you decide if you would like to purchase it. The demo version is fully functional and allows you to manually enter 100 transactions. Imported transactions are not limited, so you'll be able to fully test importing your data from Quicken.

    What file formats are available when exporting data from your version of Quicken? You are able to import data in the CSV format, and I can provide instructions if required, but QIF is the preferred method when moving from Quicken. If the QIF file is available, you can follow these steps to get your data imported into Moneydance. I'd be happy to provide assistance if you encounter any issues when following these steps.

    If you decide to purchase the program at a later date you can keep all your data, the license key simply unlocks the ability to manually enter more transactions. You can download the trial version of Moneydance from here.

    Moneydance supports Direct Connect, and you can view a list of financial institutions that support this feature here. If your bank is listed, you can setup online banking with these banks within Online --> Set Up Online Banking. Then select 'New Connection' and choose your financial institution from the list. I don't believe you should encounter any issues with the characters in your password, however, i'll be happy to provide assistance if any problems arise.

    If your bank is not listed, then the best way to get your files into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, OFX or OFC files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance.

    I hope this information is helpful. Please let me know if you have any questions or if I can be of further assistance.

    Jenny
    Infinite Kind Support

  3. 3 Posted by John Darby on 13 Apr, 2016 09:07 PM

    John Darby's Avatar

    Thanks Jenny,

    we have already been using the product and will be purchasing after we use
    if for the balance of April. The issue we were having with Quicken is a
    non-issue, here; and, the data transfer was rather easy.

    Thank you,
    JohnD

  4. System closed this discussion on 30 Jul, 2016 03:51 AM.

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