Error message - (operation not permitted )

Bill Watkins's Avatar

Bill Watkins

20 Oct, 2020 04:35 AM

Long time Moneydance user. Just switch from a 2009 Mac to 2020 iMac. I had 2014 moneydance software so I just upgraded since the old one would not work. Tried to import moneydance backup in your dialog box. It opened once but the program will not open it again when opening the app. I can open the backup if I click directly on it, but if I open money dance App it can not find it and I get this message : Moneydance was unable to find the file: /users/billwatkins/documents/Bill's Account 2011.moneydance/key (operation not permitted ) Do you know what could be going wrong? I have the box that says open last doc and I can see the files name on right side of main entry dialog box. When open from backup the tile of my file says Bill's Account 2011 - Bill's Account 2011 (twice in the tile bar) Not sure how to get back on track.

  1. 1 Posted by Stuart Beesley ... on 20 Oct, 2020 07:05 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Hi. You need to find your old MoneyDance master data set. The file extension will be .moneydance not .moneydancearchive(which is the backup). You may have to search your Mac for this (sometimes it hides within the actual application moneydance container; you can move this file without problems).

    From memory I think that there is a MD database upgrade somewhere after 2014, and equally you do need a later version for it to work on Catalina.

    Personally, if you are still able, I would download the latest MD 2020.1 (not the beta preview 2021) and install / upgrade on your *old* Mac and confirm your database opens ok. Then I would copy your .moneydance file to the new Mac, also install 2020.1, and then file/open this file (not import). It should work.

    Lastly, I’m not sure if your license will still be valid on 2020.1. On your old Mac in MD go to Help/register and copy your key. Do the same to enter on your new Mac.

    Very lastly, do you sync to other computers/mobiles? If not, great. If you do I would be inclined to turn off all syncing first on your old Mac, reset the syncing, and only turn it back on when all working.

    Of course back up everything before you start!!

    Hope this helps

    Regards Stuart
    [a fellow user]

    On 20 Oct 2020, at 05:37, Bill Watkins <[email blocked]> wrote:

    

  2. Maddy closed this discussion on 20 Nov, 2020 03:01 PM.

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