trying moneydance as quicken replacement and get crashes
Hello. New user with moneydance in Demo mode and with an imported QIF file for data. I can barely scroll down to the bottom of the account list before it just "crashes", better said it just disappears from the screen.. I have java installed, but get no icon on my desktop as the installer says, so I doubleclick the icon in the start menu list.
I was a java programmer for w while and may I recommend Java gets installed (if needed) during the moneydance install?
I appreciate your help.
- hs_err_pid4860.log 33.3 KB
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1 Posted by Ian O on 20 Apr, 2016 10:49 AM
Hi,
If you've recently downloaded from our website, then you're likely running MD2015. I believe that MD2012 onwards, has been bundled with Java so any system upgrades wouldn't effect Moneydance's version of Java. In MD2011 and previous, upgrading Java could have effected Moneydance performance.
Can you provide some more information about the 'crashes' you're experiencing? Does it appear the program is still running, or does MD close entirely? Does this happen after following the same steps, if so, please let me know what you're attempting to do at the time of the crash.
Ian O
Infinite Kind Support
2 Posted by D Howard on 20 Apr, 2016 12:35 PM
Hi.
I uninstalled Java and rebooted. And re-downloaded MD2015 fwiw.
Thinking it may be from the import of QIF data I created a new file with nothing in it. Crashes three times immediately, all showing EXCEPTION_ACCESS_VIOLATION in their logs. Uninstalled and reinstalled moneydance, and not much difference. I've never seen it stay up more than 5 minutes before it disappears. I'm usually looking at report, net worth , or account side tabs even though I have an empty data set, most of the time it crashes even when I scroll towards the bottom of the page. It's not running full screen in testing, so a lot of the screen view is off page. I roll down with the mouse, and it crashes. I don't see it still running on my win7-64 task manager after the crash.
"Crash" as I described means the program disappears from the screen. It's not minimized. It's not in the Task Manager list of running tasks.
3 Posted by D Howard on 20 Apr, 2016 07:11 PM
I can add that yesterday I brought up moneydance up twice with no QIFs imported and didn't scroll or click anything on the screen, left the PC to get a beer, and came back to find it had disappeared. The fridge is close so it was less than 3 minutes.
I really want this to work as I'm done with quicken. So done.
4 Posted by D Howard on 20 Apr, 2016 10:51 PM
Hi.
I uninstalled the 64bit again, and downloaded the 32 bit version. Opened it with my imported QIF file from the dreaded quicken. within 2-3 clicks on accounts and 1-2 minutes do bye, it disappears.
Would you recommend setting -Xmx512 in Moneydance.vmoptions to give it more 'room'?
5 Posted by D Howard on 25 Apr, 2016 01:00 PM
I give up. Uninstalled all moneydance pieces.
System closed this discussion on 30 Jul, 2016 03:52 AM.