from Quicken 2013 (PC) to MAC elcaptain money dance

Robert Gauthier's Avatar

Robert Gauthier

27 Apr, 2016 03:11 PM

Hi
I'M trying to import the data from Quicken PC version 2013 to MAC elcaptain money dance trial version.
I want to test the app before I buy it.
I can't proceed as I'm getting an error from Java.
Can you help?

  1. Support Staff 1 Posted by Jenny on 27 Apr, 2016 03:14 PM

    Jenny's Avatar

    Hi Robert,

    Sorry to hear about the issues you've encountered.

    Can you provide some more details about the steps you've taken and the error you've received? Can you confirm you've tried downloading the trial version from here.

    Jenny
    Infinite Kind Support

  2. 2 Posted by Robert Gauthier on 27 Apr, 2016 03:18 PM

    Robert Gauthier's Avatar

    yes i did
    exported from PC-quicken file 2013 QIF
    imported to Moneydance
    message:
    Robert Gauthier
    Gestion IRG
    7 des frenes,
    Mercier, QC
    J6R 2L6
    C.514-867-6791

  3. Support Staff 3 Posted by Jenny on 27 Apr, 2016 03:23 PM

    Jenny's Avatar

    Hi Robert,

    Can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    Jenny
    Infinite Kind Support

  4. 4 Posted by Robert Gauthier on 27 Apr, 2016 03:36 PM

    Robert Gauthier's Avatar

    cant fin it…
    french version…

    Robert Gauthier
    Gestion IRG
    7 des frenes,
    Mercier, QC
    J6R 2L6
    C.514-867-6791

  5. Support Staff 5 Posted by Jenny on 27 Apr, 2016 03:54 PM

    Jenny's Avatar

    Could you send me the contents of your Moneydance console? Here's how to get the logs:

    1. In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
    2. In the console Window, Click the Copy to Clipboard button at the bottom to copy the text in the console.
    3. Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.

    Jenny
    Infinite Kind Support

  6. 6 Posted by Robert Gauthier on 27 Apr, 2016 04:25 PM

    Robert Gauthier's Avatar

    Starting Moneydance 2015.7 (1358) at Wed Apr 27 12:23:08 EDT 2016
    Settings Folder: /Users/bobgauthier/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.11.4 x86_64
    Java: 1.8.0_74 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    initialised fonts:
    base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
    numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13];
    register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
    header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
    multires images available: true
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    opening last file: Robert's Quicken Data
    loading dataset: /Users/bobgauthier/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Robert's Quicken Data.moneydance
    loading with 128 bit encryption key
    book:Robert's Quicken Data; uuid:d3d1f582-5a59-43c5-9e1a-032e45b78be2
    trunk data loaded (0.0 seconds), checking for incremental updates
     reading txn file 20160427115440_997.txn
    account updated:Robert's Quicken Data; info:mod.acct:ol_txns_list_id=d9eecf89-c659-43d7-b5ef-5787b5d51546&name=Robert's Quicken Data&old_id=8863207&obj_type=acct&currid=1727d10e-4aa5-4c6a-acb3-e577e67d4d20&id=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&type=r&curr=-1&ts=1461758081012
    account updated:Robert's Quicken Data; info:mod.acct:ol_txns_list_id=d9eecf89-c659-43d7-b5ef-5787b5d51546&name=Robert's Quicken Data&old_id=8863207&obj_type=acct&currid=1727d10e-4aa5-4c6a-acb3-e577e67d4d20&id=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&type=r&curr=-1&ts=1461758081012
    account updated:Robert's Quicken Data; info:mod.acct:ol_txns_list_id=d9eecf89-c659-43d7-b5ef-5787b5d51546&name=Robert's Quicken Data&old_id=8863207&obj_type=acct&currid=1727d10e-4aa5-4c6a-acb3-e577e67d4d20&id=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&type=r&curr=-1&ts=1461758100238&internal.last_build_num=1358
     reading txn file 20160427120249_849.txn
     reading txn file 20160427120510_562.txn
     reading txn file 20160427120542_208.txn
     reading txn file 20160427150121_070.txn
    account updated:Unknown: TAG; info:mod.acct:ol_txns_list_id=882d015d-d74c-455b-b38c-427cc54dabfa&name=Unknown: TAG&old_id=1134275&pid=8863207&obj_type=acct&id=3a357535-d63e-411f-be0d-a6be9114fd89&type=b&parentid=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&sbal=0&ts=1461769281072
    account updated:Unknown: TAG; info:mod.acct:ol_txns_list_id=882d015d-d74c-455b-b38c-427cc54dabfa&name=Unknown: TAG&old_id=1134275&pid=8863207&obj_type=acct&id=3a357535-d63e-411f-be0d-a6be9114fd89&type=b&parentid=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&sbal=0&ts=1461769281073
     reading txn file 20160427150632_761.txn
    replacing root: null () with new root: Robert's Quicken Data (b5eb2a9d-f474-4731-9f66-ad8c90f38bbc
    balances recalculated in 0.001 seconds
    Info: no currencies found for UUID: 1727d10e-4aa5-4c6a-acb3-e577e67d4d20 or oldID: -1 from Robert's Quicken Data (mod.acct:ol_txns_list_id=d9eecf89-c659-43d7-b5ef-5787b5d51546&name=Robert's Quicken Data&old_id=8863207&obj_type=acct&currid=1727d10e-4aa5-4c6a-acb3-e577e67d4d20&id=b5eb2a9d-f474-4731-9f66-ad8c90f38bbc&type=r&curr=-1&ts=1461758100238&internal.last_build_num=1358)
    invalid or null sync type ID; detecting best method...
    No default syncing method could be determined. Using null
    QIF Line: !Type:Tag
    QIF Import error: java.lang.NullPointerException
    java.lang.NullPointerException
    at com.moneydance.apps.md.controller.io.QIFDataReader$TxnEntry.getAmount(QIFDataReader.java:1969)
    at com.moneydance.apps.md.controller.io.QIFDataReader.enterBasicTxn(QIFDataReader.java:681)
    at com.moneydance.apps.md.controller.io.QIFDataReader.readRegister(QIFDataReader.java:425)
    at com.moneydance.apps.md.controller.io.QIFDataReader.readBankRegister(QIFDataReader.java:352)
    at com.moneydance.apps.md.controller.io.QIFDataReader.readTransactions(QIFDataReader.java:162)
    at com.moneydance.apps.md.view.gui.ImportWindow$2.run(ImportWindow.java:368)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)

    Robert Gauthier
    Gestion IRG
    7 des frenes,
    Mercier, QC
    J6R 2L6
    C.514-867-6791

  7. 7 Posted by Scott Meehan on 28 Apr, 2016 04:00 PM

    Scott Meehan's Avatar

    Hi Robert,

    Can you try re-exporting your Quicken QIF file, then try importing that new file into Moneydance and see if that works better for you?

    Scott Meehan
    Infinite Kind Support

  8. System closed this discussion on 30 Jul, 2016 03:52 AM.

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