Moneydance

felipejzarate7's Avatar

felipejzarate7

18 Apr, 2021 05:55 PM

I have been buy this software one hour ago from Apple App Store £ 48.00 and it is no working ask me about license registry and I don't have because apple doesn't sent to me could you help make about that thanks kind regards
Felipe

  1. 1 Posted by felipejzarate7 on 18 Apr, 2021 05:57 PM

    felipejzarate7's Avatar

    I don't have any license because I have bought that from apple App Store

  2. 2 Posted by dwg on 18 Apr, 2021 08:52 PM

    dwg's Avatar

    I'm a fellow user.

    If you buy Moneydance from the App Store you must also download the software from the App Store, Have you done this?

    The app store version and the directly downloaded version have totally different licensing schemes and are not compatible in this regard.

  3. Support Staff 3 Posted by Ethan on 18 Apr, 2021 11:33 PM

    Ethan's Avatar

    Hello,

    The above comment is correct. I'd recommend uninstalling the version you downloaded from our website, then go into the App Store on your computer and download Moneydance from there. Make sure that you only download updates from the App Store in the future, or you will run into the same problem.

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 18 Apr, 2021 11:33 PM.

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