Icloud Sync in Moneydance 2022

Maurice Ballas's Avatar

Maurice Ballas

15 Oct, 2021 06:03 AM

I created a password to sync to Icloud and every time I open Moneydance it asks me for the password and promptly crashes the program. Why? Must I subscribe to Moneydance+ to make it work?

  1. 1 Posted by Stuart Beesley ... on 15 Oct, 2021 06:40 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    No MD+ is NOT needed! There is a bug in iCloud Sync. Might be the same thing. Can you find and post your Console Log after the crash (errlog.txt)?

    If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located under your login directory at:

    C:\Users(yourusername).moneydance\errlog.txt

    or

    C:\Documents and Settings(yourusername).moneydance\errlog.txt

    Depending on your version of Windows

    If you're using Linux it should be located in your home folder at:
    ~/.moneydance/errlog.txt

  2. Support Staff 2 Posted by Maddy on 15 Oct, 2021 01:09 PM

    Maddy's Avatar

    Hi Maurice,
    We are sorry to hear about the problem you have encountered.

    Unfortunately, other customers have been reporting a similar issue in Moneydance. There's an existing ticket in our ticketing system so I've attached it to this discussion and the developers will be looking into it.
    So, it would be very helpful if you could provide us with your error logs generated after the "crash" as suggested by Stuart (a very Knowledgeable Moneydance user) in post 1 of this thread.

    Thank you

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by Maurice Ballas on 20 Oct, 2021 10:40 PM

    Maurice Ballas's Avatar

    These are the first three crash logs I found. I hope you fix it.

     
    Maurice Ballas
    [email blocked]

  4. 4 Posted by Stuart Beesley ... on 21 Oct, 2021 05:27 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    There is a simple fix that I found. Do file/export backup.
    Then file/ restore from backup.
    Use this as your master and turn on iCloud iSync.

    Or to fix your current live file, load toolbox extension. Advanced mode. Click the button that says fix Dropbox one way sync. (Backup first).

    Let me know?

    (Not support, just a fellow user)

  5. Support Staff 5 Posted by Maddy on 16 Nov, 2021 11:23 AM

    Maddy's Avatar

    Hi Maurice,
    We are sorry to hear about the problem you have encountered.

    We are pleased to inform you that upgrading to the latest preview version will fix the problem for you. Moneydance 2022.3 (4061) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 16 Nov, 2021 11:23 AM.

  7. 6 Posted by Maurice Ballas on 16 Nov, 2021 12:40 PM

    Maurice Ballas's Avatar

    Thank you!!! I’ll download it today. Has the iCloud backup issue been fixed?

     
    Maurice Ballas
    [email blocked]

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