will not download

john boyce's Avatar

john boyce

07 Nov, 2021 11:19 AM

I just tried to install Moneydance. The program seemed like it was uninstalling my old version of Moneydance and then when I clicked next it did the same thing. began uninstalliing old version. Would not install new files. Help.

  1. 1 Posted by derekkent23 on 07 Nov, 2021 12:15 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi John

    The first thing to say is when you install Moneydance the first thing it does is look to uninstall the installed build of Moneydance if it exists. So that bit sounds normal.
    Try downloading from https://infinitekind.com/preview and install again.
    If that does not work for users or support to suggest what to try next you need to post your computer operating system and if it is Windows is it 32 or 64 bit?

  2. Support Staff 2 Posted by Ethan on 07 Nov, 2021 08:36 PM

    Ethan's Avatar

    In addition to the above information, could you also clarify if you received any error messages? Or can you otherwise clarify what you mean when you write that it "would not install new files?"

    Ethan
    Infinite Kind Support

  3. System closed this discussion on 06 Feb, 2022 08:40 PM.

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