Margaret-Ann Ellis's Avatar

Margaret-Ann Ellis

20 Nov, 2021 07:19 PM

How do I get my money back? This program has too little guidance for me. I can't even figure out how to set it up! Where is the user guide? I don't think there is one.

  1. 1 Posted by dwg on 20 Nov, 2021 08:41 PM

    dwg's Avatar

    I'm a fellow user.

    The user guide takes the form of an online knowledge base structured much like a book with chapters. The first few topics cover the basics.

    The entry point is:


  2. Support Staff 2 Posted by Ethan on 21 Nov, 2021 09:03 PM

    Ethan's Avatar


    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Infinite Kind Support

  3. 3 Posted by Margaret-Ann El... on 21 Nov, 2021 10:58 PM

    Margaret-Ann Ellis's Avatar

    Dear Sir, Since there seems to be help, I will try to master this, but not until later in December. I have too many commitments before then. Thank you. MWE

  4. Support Staff 4 Posted by Ethan on 21 Nov, 2021 11:02 PM

    Ethan's Avatar

    That's great to hear. I'll close this thread, but feel free to open it again or start a new one if you have any specific questions that aren't explained well enough in the Knowledge Base.

    Infinite Kind Support

  5. Ethan closed this discussion on 21 Nov, 2021 11:02 PM.

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