Doesn't work

Ralph's Avatar

Ralph

05 Apr, 2022 05:29 PM

Moneydance won't open. This is my second complaint. Is this just a fraud? I think it is!

  1. 1 Posted by Stuart Beesley ... on 05 Apr, 2022 05:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What actually happens? What do you see? What messages?
    Has it ever worked? If so, what's changed?
    What version/build of MD?
    What system Mac or Windows and what version?

    Locate and post your errlog.txt file here...

  2. 2 Posted by rjdowns on 05 Apr, 2022 05:47 PM

    rjdowns's Avatar

    I click on it, the little circle appears and nothing happens. Widows 10
    and just downloaded. Tried many times and it never opens. It's entirely
    dead.

  3. 3 Posted by Stuart Beesley ... on 05 Apr, 2022 05:55 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Are you running 32bit by any chance? That doesn’t work!!

  4. 4 Posted by Stuart Beesley ... on 05 Apr, 2022 05:58 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Can might find errlog.txt at:

    C:\Documents and Settings(yourusername).moneydance\errlog.txt
    c:/Users/(yourusername)/.moneydance/errlog.txt

  5. 5 Posted by rjdowns on 05 Apr, 2022 06:16 PM

    rjdowns's Avatar

    I've investigated further and got a response "Incompatable program"

  6. 6 Posted by rjdowns on 05 Apr, 2022 06:21 PM

    rjdowns's Avatar

    A log reads:
    #
    # A fatal error has been detected by the Java Runtime Environment:
    #
    # EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x00007fff7af0a644,
    pid=18492, tid=11252
    #
    # JRE version: OpenJDK Runtime Environment Temurin-17+35 (17.0+35)
    (build 17+35)
    # Java VM: OpenJDK 64-Bit Server VM Temurin-17+35 (17+35, mixed mode,
    tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
    # Problematic frame:
    # C [nvd3dumx.dll+0x4fa644]
    #
    # No core dump will be written. Minidumps are not enabled by default on
    client versions of Windows
    #
    # If you would like to submit a bug report, please visit:
    # https://github.com/adoptium/adoptium-support/issues
    # The crash happened outside the Java Virtual Machine in native code.
    # See problematic frame for where to report the bug.
    #

    --------------- S U M M A R Y ------------

    Command Line:
    -Dexe4j.semaphoreName=Local\c:_program_files_moneydance_moneydance.exe
    -Dexe4j.isInstall4j=true -Dexe4j.moduleName=C:\Program
    Files\Moneydance\Moneydance.exe -Dexe4j.tempDir=
    -Dexe4j.unextractedPosition=0 -Djava.library.path=c:\program
    files\moneydance\jre\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program
    Files (x86)\NVIDIA
    Corporation\PhysX\Common;C:\Users\Owner\AppData\Local\Microsoft\WindowsApps
    -Dexe4j.consoleCodepage=cp0
    --add-modules=javafx.swing,javafx.controls,javafx.graphics
    -Dinstall4j.launcherId=4 -Dinstall4j.swt=false
    -Dsun.java2d.dpiaware=true -Xmx1024m C:\Program
    Files\Moneydance\Moneydance.exe

    Host: Intel(R) Core(TM) i3-10100 CPU @ 3.60GHz, 8 cores, 7G, Windows
    10 , 64 bit Build 19041 (10.0.19041.1566)
    Time: Tue Apr 5 19:11:08 2022 GMT Summer Time elapsed time: 0.731312
    seconds (0d 0h 0m 0s)

  7. 7 Posted by Stuart Beesley ... on 05 Apr, 2022 06:28 PM

    Stuart Beesley (Mr Toolbox)'s Avatar
  8. 8 Posted by rjdowns on 05 Apr, 2022 07:11 PM

    rjdowns's Avatar

    Still doesn't work!

  9. 9 Posted by Stuart Beesley ... on 05 Apr, 2022 07:22 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Bummer. I’m out of ideas for now.

    (Not support, just a fellow user)

  10. System closed this discussion on 05 Jul, 2022 07:30 PM.

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