Money Dance won't start

annette.zamora's Avatar

annette.zamora

21 May, 2016 08:55 PM

I've just purchased MD on Amazon and the program won't start. OS W-10.

  1. Support Staff 1 Posted by Ethan on 23 May, 2016 01:08 AM

    Ethan's Avatar

    Hello,

    I'm sorry to hear about the trouble you're having. Can you clarify how far you have gotten in more detail? Did you seem to go through the installation process ok, or did you not even get that far? How are you trying to run the program? Are you receiving any error messages, and if so, what are they?

    Ethan
    Moneydance Support

  2. 2 Posted by annette.zamora on 23 May, 2016 11:13 PM

    annette.zamora's Avatar

    Ethan, thanks for your response. I apologize for my delay… just getting home from work.

     

    I first downloaded the program from Amazon. Installed it. Several things seemed strange – it didn’t create the shortcut like I’m accustomed to but I did find it in the Start menu. After clicking onto it, it didn’t do anything. I read more on the help page and thought possibly something was wrong with my Java. I uninstalled MD, installed Java, restarted and installed again. Nothing.

     

    Finally, yesterday, I uninstalled the program from Amazon and downloaded the one from MD website. I was finally able to access the program. I’m still working with it since all my accounts from Quicken transferred with wrong balances, etc. but, I think I can deal with that easier than dealing with Quicken.

     

    Again, thanks for the response. Have a great week.

     

    AZ

  3. System closed this discussion on 02 Oct, 2016 02:35 AM.

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