David Nickel's Avatar

David Nickel

21 Sep, 2022 06:07 PM

Ii downloaded the program and it looks what I have been looking for except that nothing works. I am not able to get any of my accounts to sync.. eiher a java error or it says it added correctly but no data shows

  1. Support Staff 1 Posted by Maddy on 22 Sep, 2022 12:45 PM

    Maddy's Avatar

    Hi David,

    We are sorry to hear about the problem you have encountered.

    In order to determine what might be causing the problem, could you provide the information below:

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance.

    I believe that in order to download your data from the bank you are using Moneydance +?

    Which bank are you connecting with?

    Would it be possible to see a screenshot of the error/s you are seeing?

    You can read instructions for taking a screenshot here:
    To add an attachment to this thread, please click on the "Browse" button.

    Thank you

    Maddy, Infinite Kind Support

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