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Upgraded from 2012 to 2015

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John Stevens

27 Jun, 2015 05:02 PM

The screen come up as described in manual with old files on right - I click pn the one I want TD Checking NH, get Open message

I select Open and either nothing happens or it locks up -- I moved files and tried few other things just does not want to load in old data ..

Thanks John

• Screen_Shot_2015-06-27_at_12.55.46_PM.png 78.1 KB

1. Support Staff 1 Posted by Ethan on 28 Jun, 2015 01:10 PM

   

   Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

   Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

   or:

   Library/Application Support/Moneydance/config.dict

   If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:

   ~/Library

   This should pull up your local Library folder.

   Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

   If that doesn't work, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

   Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

   or:

   Library/Application Support/Moneydance/errlog.txt

   Again, if you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

   ~/Library

   This should pull up your local Library folder.

   Ethan
   Moneydance Support

   • Edit

2. 2 Posted by John Stevens on 28 Jun, 2015 02:55 PM

   

   Ethan

   Thanks will try these fixs -

   This system I have, Moneydance wont even load a new file so has to be some
   problem you descibe

   *Software* OS X 10.8.5 (12F45)

   Thanks John

   • Edit

3. 3 Posted by John Stevens on 12 Jul, 2015 12:25 PM

   

   Hi Ethan

   Have fooled with this for last few days with no luck

   No such file on my disk config.dict and nothing even in Application Support
   for Moneydance/

   When I unzip the the files - all that appears is the app - no install
   package or anything

   I created a Moneydance folder in Applications Support and added config.dict
   and nothing happens ..

   I have delated app many times and unzipped and moved to application folder
   does nothing

   I have a good search program and attached are only items on system with
   moneydance in name

   Thanks John

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4. 4 Posted by Scott Meehan on 13 Jul, 2015 03:37 PM

   

   Hi John,

   Can you send me your errlog.txt file? To find it, open Finder and select Go -> Go to Folder and type in:

   ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

   Scott Meehan
   Infinite Kind Support

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5. 5 Posted by John Stevens on 13 Jul, 2015 03:56 PM

   

   ​​Thanks

   That folder and file do not exist - none of the Moneydance folders were
   ever created when I start App - and you do not have an install package
   again if I do a search on entire disk these are only Moneydance folders
   (see attached) - Thanks John

   The Program simply hangs up - I am attaching a copy of the app as well that
   is zipped

   https://drive.google.com/file/d/0B5vngpYrfCssVVFoSDk0cTl6Wms/view?usp=sharing
   ​ - this is the zip file of app

   ​

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   • Edit

6. System closed this discussion on 19 Mar, 2016 04:57 AM.