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John Stevens's Avatar

John Stevens

27 Jun, 2015 05:02 PM

The screen come up as described in manual with old files on right - I click pn the one I want TD Checking NH, get Open message

I select Open and either nothing happens or it locks up -- I moved files and tried few other things just does not want to load in old data ..

Thanks John

  1. Support Staff 1 Posted by Ethan on 28 Jun, 2015 01:10 PM

    Ethan's Avatar

    Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

    or:

    Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:

    ~/Library

    This should pull up your local Library folder.

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    If that doesn't work, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    Again, if you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Moneydance Support

  2. 2 Posted by John Stevens on 28 Jun, 2015 02:55 PM

    John Stevens's Avatar

    Ethan

    Thanks will try these fixs -

    This system I have, Moneydance wont even load a new file so has to be some
    problem you descibe

    *Software* OS X 10.8.5 (12F45)

    Thanks John

  3. 3 Posted by John Stevens on 12 Jul, 2015 12:25 PM

    John Stevens's Avatar

    Hi Ethan

    Have fooled with this for last few days with no luck

    No such file on my disk config.dict and nothing even in Application Support
    for Moneydance/

    When I unzip the the files - all that appears is the app - no install
    package or anything

    I created a Moneydance folder in Applications Support and added config.dict
    and nothing happens ..

    I have delated app many times and unzipped and moved to application folder
    does nothing

    I have a good search program and attached are only items on system with
    moneydance in name

    Thanks John

  4. 4 Posted by Scott Meehan on 13 Jul, 2015 03:37 PM

    Scott Meehan's Avatar

    Hi John,

    Can you send me your errlog.txt file? To find it, open Finder and select Go -> Go to Folder and type in:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    Scott Meehan
    Infinite Kind Support

  5. 5 Posted by John Stevens on 13 Jul, 2015 03:56 PM

    John Stevens's Avatar

    ​​Thanks

    That folder and file do not exist - none of the Moneydance folders were
    ever created when I start App - and you do not have an install package
    again if I do a search on entire disk these are only Moneydance folders
    (see attached) - Thanks John

    The Program simply hangs up - I am attaching a copy of the app as well that
    is zipped

    https://drive.google.com/file/d/0B5vngpYrfCssVVFoSDk0cTl6Wms/view?usp=sharing
    ​ - this is the zip file of app

  6. System closed this discussion on 19 Mar, 2016 04:57 AM.

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