Its not going to work for me

Cynthia Russell's Avatar

Cynthia Russell

28 Jul, 2016 08:46 PM

Moneydance is not going to work for me. The features online before I purchased made it seem a whole lot easier than it is. Can I get a refund please?

  1. 1 Posted by Ian O on 29 Jul, 2016 12:54 PM

    Ian O's Avatar

    Hi Cynthia,

    I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorise it. However if there is something specific that I might be able to assist you with, I am at your service.

    Ian O
    Infinite Kind Support

  2. 2 Posted by Cynthia Russell on 29 Jul, 2016 01:42 PM

    Cynthia Russell's Avatar

    Thank you for the offer. I'm pretty tech savvy (I work in software support). I was very optimistic about your software based on all the reviews, but it's just not going to work based on how I like to manage my financial workflow.

  3. 3 Posted by Ian O on 29 Jul, 2016 02:03 PM

    Ian O's Avatar

    HI Cynthia,

    I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ian O
    Infinite Kind Support

  4. Ian O closed this discussion on 29 Jul, 2016 02:03 PM.

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