Error updating to new version
I am receiving the attached error message when trying to upgrade Moneydance to the latest version. Log also attached.
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moneydance_error.png
14.7 KB
- install4jError13728671823922511905.log 5.89 KB
moneydance_error.png
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1 Posted by dwg on 24 Mar, 2025 10:40 PM
The best fix we have seen for this problem is to disable the Access Bridge technology in the Java configuration files.
To do this, follow these steps:
1. Navigate to C:\Users<username>
2. Open the file called .accessibility.properties using a standard text editor (Notepad is fine)
3. Find the following lines in the config:
◦ assistive_technologies=com.sun.java.accessibility.AccessBridge
◦ screen_magnifier_present=true
4. Add a hash mark (#) in front of these lines
5. Save your changes to the file, restart the User Client Software
2 Posted by Michael F Calla... on 25 Mar, 2025 10:02 AM
That did the trick.
Thank you
Maddy closed this discussion on 25 Mar, 2025 01:07 PM.