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jbmyers08's Avatar

jbmyers08

03 Aug, 2016 11:23 PM

How do I import information from my various accounts? Do I need to add them manually? There's not a desktop app on my computer so I need help setting that up.

Thanks for your help,

Juliette Myers

  1. Support Staff 1 Posted by Ethan on 04 Aug, 2016 02:17 AM

    Ethan's Avatar

    Hello Juliette,

    Have you downloaded Moneydance from our website yet (http://infinitekind.com/downloads)? Downloading and installing the program itself would be the first step.

    In case you haven't found it yet, our full user guide can be downloaded from http://help.infinitekind.com/kb/user-guides, the first few pages of which contain a quick 'getting started' guide, which covers things like the initial setup of your accounts. Let me know if you have any specific questions after looking at that.

    Ethan
    Moneydance Support

  2. 2 Posted by jbmyers08 on 04 Aug, 2016 02:38 AM

    jbmyers08's Avatar

    Ethan,
    I would like to cancel my account and receive a refund. How do I go about
    cancelling the subscription?

    Thanks for letting me know.

    Julie

  3. 3 Posted by Ian O on 04 Aug, 2016 02:33 PM

    Ian O's Avatar

    Hi Julie,

    I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorise it. However if there is something specific that I might be able to assist you with, I am at your service.

    Ian O
    Infinite Kind Support

  4. System closed this discussion on 03 Nov, 2016 02:40 PM.

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