tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/2640-new-accountInfinite Kind: Discussion 2016-11-03T14:40:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/404701642016-08-04T02:17:29Z2016-08-04T02:17:29ZNew Account<div><p>Hello Juliette,</p>
<p>Have you downloaded Moneydance from our website yet (<a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a>)?
Downloading and installing the program itself would be the first
step.</p>
<p>In case you haven't found it yet, our full user guide can be
downloaded from <a href="http://help.infinitekind.com/kb/user-guides">http://help.infinitekind.com/kb/user-guides</a>,
the first few pages of which contain a quick 'getting started'
guide, which covers things like the initial setup of your accounts.
Let me know if you have any specific questions after looking at
that.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/404701642016-08-04T02:38:21Z2016-08-04T02:38:21ZNew Account<div><p>Ethan,<br>
I would like to cancel my account and receive a refund. How do I go
about<br>
cancelling the subscription?</p>
<p>Thanks for letting me know.</p>
<p>Julie</p></div>jbmyers08tag:infinitekind.tenderapp.com,2009-01-14:Comment/404701642016-08-04T14:33:31Z2016-08-04T14:33:31ZNew Account<div><p>Hi Julie,</p>
<p>I'd be happy to offer you a refund if you purchased Moneydance
directly from our website, but I am inclined to offer you technical
assistance first. This is not an attempt to get out of giving you a
refund, if that is what you want let me know and I will authorise
it. However if there is something specific that I might be able to
assist you with, I am at your service.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian O