tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/3051-connection-to-mountain-america-cu-direct-is-not-workingInfinite Kind: Discussion 2016-10-16T13:27:31Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/409580752016-10-13T13:23:01Z2016-10-13T13:23:01ZConnection to Mountain America CU - Direct is not working<div><p>Hi Shelley,</p>
<p>There are two methods that personal finance software can use to
access your accounts: Direct Connect and Web Connect.</p>
<p>With <em>Web Connect</em>, the software basically connects to
your bank's website and downloads and imports OFX, QFX, QIF, and
OFC files automatically. This may be what you were using with
Quicken.</p>
<p><em>Direct Connect</em> actually connects to a server at your
bank instead of their website and usually requires different login
credentials than you would use to log into your banks website.</p>
<p>Moneydance only supports automatic connections through Direct
Connect and not Web Connect. Are you sure that your account is
enabled for Direct Connect access? I would recommend contacting
your credit union to confirm this detail.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian Otag:infinitekind.tenderapp.com,2009-01-14:Comment/409580752016-10-16T13:20:09Z2016-10-16T13:20:09ZConnection to Mountain America CU - Direct is not working<div><p>I figured it out. Macu requires the account number to be
identified using<br>
a 4 digit number then use the account number as the customer id for
login<br>
along with the password used to login online.</p>
<p>I found a document online from 2010 by macu that helped me put
it all<br>
together. Too bad macu support folks didn't know that.</p>
<p>Thanks for your help.</p>
<p>Shelley</p></div>shelleytrembathtag:infinitekind.tenderapp.com,2009-01-14:Comment/409580752016-10-16T13:27:28Z2016-10-16T13:27:28ZConnection to Mountain America CU - Direct is not working<div><p>Glad to hear you managed to get to the bottom of it! I'll close
this discussion now but please get back in touch if you have
questions or require any assistance in future.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny