intermittent syncing issues

jim.shamblin's Avatar

jim.shamblin

10 Dec, 2016 04:01 PM

We've recently (last couple weeks) been having issues with sync corruption using dropbox. Sometimes a transaction won't sync at all, more often a sync will wipe out previously existing transactions, even reconciled ones.We are using the mac version, the app and the data files resides on my wife's mac. I open the app (and data) via a file share from my mac. Both of us also have the iOS app on mobile. This has worked fine for years.
To troubleshoot, I've disabled/enabled dropbox sync on all devices, i've deleted the dropbox folder, and deleted and reinstalled software on all devices. Would appreciate any further troubleshooting you could suggest - getting very frustrated at this point.

  1. 1 Posted by jim.shamblin on 10 Dec, 2016 04:07 PM

    jim.shamblin's Avatar

    Moneydance version 2017 build 1584. Mobile apps updated via app store

  2. 2 Posted by jim.shamblin on 16 Dec, 2016 08:15 PM

    jim.shamblin's Avatar

    Hello just seeing if there's a response on this issue? Problem seems to be getting worse. I can open phone and Mac apps, and see transactions in each that are not in the other, even after syncing both devices. This situation makes the app nearly useless as I have no idea what's going on with my accounts without doing a daily, manual sync.
    Help!!

  3. 3 Posted by jim.shamblin on 22 Dec, 2016 04:47 PM

    jim.shamblin's Avatar

    Good morning, all. Just checking (again) on the status of this issue. It's been almost two weeks no, and haven't heard anything. This problem just continues to get worse and worse. I love MoneyDance but we're at the point where my wife wants to move to another app because of the unreliability of the data on mobile.

  4. 4 Posted by Ian O on 23 Dec, 2016 07:14 AM

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    Hi Jim,

    Please accept my sincere apologies for the delay getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions.

    Unfortunately there is a bug in Moneydance 2017 relating to syncing. Essentially, the desktop version doesn't push an update until it is restarted. There's an existing ticket in our ticketing system regarding this issue, so I've attached it to this discussion and the developers will be looking into it. You will be notified via this thread when a fix has been implemented.

    Please accept my apologies for the inconvenience and please let us know if we can be of further assistance. I'd also like to apologise again for the poor level of service and lack of support you have received thus far.

    Ian O
    Infinite Kind Support

  5. 5 Posted by andrea.depiero on 09 Jan, 2017 11:43 AM

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    Good morning. Is there any news on this bug resolution? Thank you.

  6. 6 Posted by Chris Porton on 14 Jan, 2017 10:29 PM

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    I am also having exactly the same problem.

    Is there a view as to when this issue might be fixed?

    Thanks,

    Chris

  7. System closed this discussion on 15 Apr, 2017 10:30 PM.

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