Transactions Keep Downloading

dennisestoll's Avatar

dennisestoll

15 Dec, 2016 03:07 PM

I'm switching to MoneyDance and I need to coordinate the start of MoneyDance with the end of my old system. I entered a balance for a starting date of December 14. I down loaded my American Express transactions and deleted the ones duplicated in my old system. When I down load from American Express again, the transactions down loaded again. What needs to be done to keep these transactions from continually down loading?

  1. 1 Posted by TonyRI on 15 Dec, 2016 03:28 PM

    TonyRI's Avatar

    Hi Denise,

    Have you tried Confirming, or Merging the downloaded transactions in your register?

    http://help.infinitekind.com/kb/online-banking/how-can-i-confirm-do...

    Regards,

    Tony

  2. 2 Posted by dennisestoll on 15 Dec, 2016 04:53 PM

    dennisestoll's Avatar

    I have confirmed the transactions before deleting them. This appears to be
    an issue with only my American Express and not my other accounts.

  3. 3 Posted by TonyRI on 15 Dec, 2016 05:29 PM

    TonyRI's Avatar

    I'm not from Support, but I believe that merging your duplicate transactions, rather than confirming and deleting, would achieve your desired goal.

  4. 4 Posted by dennisestoll on 15 Dec, 2016 05:36 PM

    dennisestoll's Avatar

    I accepted them and made an adjustment to my opening balance.

  5. 5 Posted by TonyRI on 15 Dec, 2016 05:58 PM

    TonyRI's Avatar

    Sounds good! :)

  6. 6 Posted by dennisestoll on 29 Dec, 2016 02:49 PM

    dennisestoll's Avatar

    Hopefully someone from support will respond.

  7. 7 Posted by Ian O on 29 Dec, 2016 04:02 PM

    Ian O's Avatar

    Hi,

    Sorry to hear of the issue you have encountered. Could you send me the contents of your Moneydance console? This should give us a better understanding of what is happening on your system. Here's how to get the logs:

    1. In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
    2. In the console Window, Click the Copy to Clipboard button at the bottom to copy the text in the console.
    3. Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.

    Ian O
    Infinite Kind Support

  8. 8 Posted by dennisestoll on 29 Dec, 2016 04:11 PM

    dennisestoll's Avatar

    Console data attached.

  9. 9 Posted by Ian O on 29 Dec, 2016 04:13 PM

    Ian O's Avatar

    Hi,

    Can you try upgrading to the latest preview release of Moneydance and see if this stops the strange behaviour you are experiencing? You can download the preview version of Moneydance from here.

    If this behaviour continues can you send me your errlog.txt file? This might shed some more light on the issue. As you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    Ian O
    Infinite Kind Support

  10. 10 Posted by dennisestoll on 29 Dec, 2016 04:36 PM

    dennisestoll's Avatar

    I'm not using Mac OSX. I'm using Windows 7 Enterprise 64bit.

  11. 11 Posted by dennisestoll on 29 Dec, 2016 04:55 PM

    dennisestoll's Avatar

    I downloaded the latest version and I still have the problem. I have
    version 2017.1 (1593) installed. I only purchased MoneyDance a few days
    ago.

    [image: Inline image 1]

  12. 12 Posted by dennisestoll on 30 Dec, 2016 02:55 PM

    dennisestoll's Avatar

    How do I stop automatically downloading the transactions for AX Corp? I
    would like to do this once a month after the state is prepared.

  13. 13 Posted by dennisestoll on 16 Jan, 2017 07:47 PM

    dennisestoll's Avatar

    Anyone else having this issue?

    Anyone else have a contribution?

  14. System closed this discussion on 17 Apr, 2017 07:50 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac