app doesn't stay in my applications

David Kaye's Avatar

David Kaye

15 Dec, 2016 06:42 PM

since i upgraded my operating system the moneydance program does not stay in my applications folder. as a result i have to re download the app each time i use it. instructions please.

  1. Support Staff 1 Posted by Ethan on 08 Jan, 2017 04:17 PM

    Ethan's Avatar

    Hello,

    I apologize for the delay in our reply; somehow your message slipped by us.

    Are you still having this issue? Can you please clarify which operating system you are using?

    Ethan
    Moneydance Support

  2. 2 Posted by Kaye, David on 26 Jan, 2017 02:11 PM

    Kaye, David's Avatar

    yes still having issue. mac os10.12.2 (sierra)

    David L. Kaye, M.D.
    Professor of Psychiatry
    Vice Chair for Academic Affairs (Psychiatry)
    Medical Director, CAP PC (www.cappcny.org<http://www.cappcny.org>)
    University at Buffalo Jacobs School of Medicine and Biomedical Sciences

    Mailing address:
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  3. 3 Posted by Ian O on 26 Jan, 2017 03:02 PM

    Ian O's Avatar

    Hi David,

    Sorry to hear of the issue you have encountered. This is not a behaviour I have encountered before. When you download Moneydance and unpack the Moneydance application from the '.zip' folder, are you then dragging it to your Applications folder before opening? Is there any indication when Moneydance is removed, e.g. does it occur after a restart of your system?

    Do you have any anti virus software on your system that may be misidentifying Moneydance as a threat and then removing it?

    Ian O
    Infinite Kind Support

  4. System closed this discussion on 27 Apr, 2017 03:10 PM.

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