tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/862-can-not-transfer-from-quicken-for-mac-2015Infinite Kind: Discussion 2015-11-20T16:19:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T02:50:03Z2015-11-20T02:50:05ZCan not transfer from Quicken for Mac 2015<div><p>We bought Moneydance for $39.99 tonight, but have spent 90
minutes trying to download our Quicken for Mac 2015 data into it.
We can not find a .QIF or anything that is responding with the
Moneydance program.</p>
<p>Please send help OR I'd like a refund.</p>
<p>Nic Anderson</p></div>Nic & Amy Andersontag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T03:31:22Z2015-11-20T03:31:24ZCan not transfer from Quicken for Mac 2015<div><p>We did change the file to a .QIF and it's even more of a
cluster. Some accounts were merged into others, we are missing
transactions, etc.</p>
<p>After further consideration and spending another 40 minutes, I'd
like a refund.</p></div>Nic & Amy Andersontag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T11:00:13Z2015-11-20T11:00:13ZCan not transfer from Quicken for Mac 2015<div><p>Hi Nic,</p>
<p>Unfortunately I'm unable to locate your purchase using both the
email address, and name that you've provided. Could you provide me
with any other names or email addresses that you may have used to
make this purchase?</p>
<p>Apple requires that you go through the Mac App Store's refund
process to receive money back from purchases made through that
service. Unfortunately, we cannot authorize the refund for App
Store purchases on our end; so if you purchased from iTunes, you
will have to go through their process on their site at <a href="http://www.apple.com/support/mac/app-store/contact/">http://www.apple.com/support/mac/app-store/contact/</a></p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T14:33:21Z2015-11-20T14:33:21ZCan not transfer from Quicken for Mac 2015<div><p>----- Original Message -----</p></div>nicnamytag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T14:37:59Z2015-11-20T14:37:59ZCan not transfer from Quicken for Mac 2015<div><p>Hi Nic</p>
<p>I don't see any text in your last response could you send it
again.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T16:04:00Z2015-11-20T16:04:00ZCan not transfer from Quicken for Mac 2015<div><p>Ben-</p>
<p>I was responding to an email from David Hanley. He couldn't find
my email address we used via Paypal to purchase the software last
night that is not working and I'd like a refund. It's under the
email address: <a href="mailto:npanderson19@gmail.com">npanderson19@gmail.com</a> and the
BMT Order Receipt was #7038816. According to David he couldn't find
the order.</p>
<p>Nic</p>
<p>From : David Hanley (Support staff)</p>
<p>Hi Nic,</p>
<p>Unfortunately I'm unable to locate your purchase using both the
email address, and name that you've provided. Could you provide me
with any other names or email addresses that you may have used to
make this purchase?</p>
<p>Apple requires that you go through the Mac App Store's refund
process to receive money back from purchases made through that
service. Unfortunately, we cannot authorize the refund for App
Store purchases on our end; so if you purchased from iTunes, you
will have to go through their process on their site at <a href="http://www.apple.com/support/mac/app-store/contact/">http://www.apple.com/support/mac/app-store/contact/</a></p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>nicnamytag:infinitekind.tenderapp.com,2009-01-14:Comment/385111732015-11-20T16:19:24Z2015-11-20T16:19:24ZCan not transfer from Quicken for Mac 2015<div><p>Hi Nic</p>
<p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencer