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Problems

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Twan

Apr 07, 2016 @ 09:02 PM

SyncSpace is an amazing app, thank you very much, but I encounter a few problems:
- Keyboard doesn't rotate in landscape mode
- When changing background color from white into black, the black lines become white, but the black text stays black, so invisible
- I can't change the language of the app from Arabic into English
I'm on an iPad iOS 9.2.1
The last update of the app was in 2014, so are you still working on it?
Thanks a lot!

1. Support Staff 1 Posted by Sean Reilly on Apr 08, 2016 @ 09:15 AM

   

   Hello!

   Thanks for the excellent feedback. We are now preparing an update that we hope to have submitted to Apple in the next week or so. This new version will rotate with the device orientation and so avoid the keyboard rotation issue that seems to have appeared since iOS9.

   As for the background color would it be possible to send a screenshot of that? Any lines or text that were written in black on a white background should automatically change to white when the background is changed to one of the dark options.

   As for the language, SyncSpace follows the system language preferences so if you go into the Settings app and select General -> Language & Region, then you should be able to set English as higher than Arabic in the preferred language order.

   Thanks!

   Sean Reilly
   Developer, The Infinite Kind
   http://infinitekind.com

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2. 2 Posted by Twan on Apr 08, 2016 @ 06:22 PM

   

   Thanks a lot for the quick respond.
   I really look forward to the update, because I think this is the best Whiteboard app out there.
   For the black text I have attached screenshots, so you can see what I mean.
   My language problem is fixed, by changing the order of languages in the Settings as you described.
   Thanks again!

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3. 3 Posted by Twan on Apr 18, 2016 @ 06:43 PM

   

   Hello Sean,

   Thank you very much for your reply on my previous message.

   I have added the screenshots you asked for at the Support area on the SyncSpace site:

   http://help.infinitekind.com/discussions/syncspace-app-support/470-problems

   Hope you have received that message as well.

   Greetings,
   Twan

   ________________________________
   Van: Sean Reilly <[email blocked]>
   Verzonden: vrijdag 8 april 2016 11:15
   Aan: [email blocked]
   Onderwerp: Re: Problems [SyncSpace #470]

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4. Support Staff 4 Posted by Sean Reilly on Apr 18, 2016 @ 08:12 PM

   

   Hi Twan,

   Thanks for sending the screenshots! I've just invited you to the beta test of the new version which I believe should resolve the problem. We hope to fix some more bugs to get this version ironed out but I think it is likely to be an improvement over the current app store version.

   Thanks!
   Sean

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5. 5 Posted by Twan on Apr 20, 2016 @ 08:27 PM

   

   Beautiful! I like it very much. Especially the split view :)
   Maybe I can help, by testing and giving response in a few days on how it works on my iPad.
   Thanks again!

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6. 6 Posted by Twan on Apr 25, 2016 @ 12:38 PM

   

   Hello Sean and SyncSpace Team,

   As promised hereby my testing results.
   The app works most of the time perfectly.
   These are the problems I face on an iPad Air 2 with iOS 9.2.1
   - when I load a picture to draw on, after I zoom it disappears and becomes blank. Moving your finger on the screen get it back, but it disappears Every time I zoom in
   - when bluetooth is off, everytime I open SyncSpace I get an notification about turning bluetooth on for connecting devices. Once is maybe enough
   - when I touch the Settings icon in Split View, there is no option to close it. Even when you return to normal view it stays. Only with quitting the app and opening again you can draw again.

   Thanks!!

   I posted some pictures to show you what I mean.

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7. 7 Posted by Twan on Jun 12, 2016 @ 09:42 AM

   

   Hello Sean,

   The beta version of SyncSpace works great.

   I'm am using it very often, and are therefore I'm grateful that you allow me testing it.

   In a few days my beta version in testflight expires.

   Is it possible to extend the beta period till the complete version comes?

   Thank you very much!

   Twan

   ________________________________
   Van: Sean Reilly <[email blocked]>
   Verzonden: maandag 18 april 2016 22:12
   Aan: [email blocked]
   Onderwerp: Re: Problems [SyncSpace #470]

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8. 8 Posted by David Hanley on Jun 12, 2016 @ 02:10 PM

   

   Hi Twan,

   I've gone ahead and passed your message along to Sean, he should be getting back to you on this request in the near future. Thanks!

   David Hanley
   Infinite Kind Support

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9. Support Staff 9 Posted by Sean Reilly on Jun 17, 2016 @ 08:50 PM

   

   Hi Twan,

   I've pushed another build to the testflight system so you should have one now that will be good for another 60 days. Can you let me know if you don't have it?

   Thanks!

   Sean Reilly
   Developer, The Infinite Kind
   http://infinitekind.com

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10. 10 Posted by Twan on Jun 18, 2016 @ 04:09 PM

    

    It works perfect, thank you very much!

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11. 11 Posted by Twan on Sep 17, 2016 @ 06:51 AM

    

    Hello Sean!

    The last build of SyncSpace worked very nice!

    Drawing on pictures has improved in the last version.

    This Monday my 60 days test version expires.

    Is it possible to extend the version?

    Thanks a lot!!

    Twan

    ________________________________
    Van: Sean Reilly <[email blocked]>
    Verzonden: vrijdag 17 juni 2016 22:50
    Aan: [email blocked]
    Onderwerp: Re: Problems [SyncSpace #470]

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12. Support Staff 12 Posted by Sean Reilly on Sep 18, 2016 @ 10:40 AM

    

    Hi Twan,

    Absolutely! I've just pushed an update to Apple that should extend another 60 days. It only has tiny changes since the last version. We've got a bunch more changes to come in the near future.

    Thanks!
    Sean

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13. Sean Reilly closed this discussion on Nov 24, 2016 @ 03:26 PM.