PC and laptop

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Paul

14 Nov, 2020 11:09 AM

Cannot change sync options

  1. 1 Posted by derekkent23 on 14 Nov, 2020 12:13 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Paul

    You haven’t provided any detail to work with.

    However read the following and if you think its relevant I can post a process to fix the issue.

    When you sync between computers you first set up one primary computer under FILE (MONEYDANCE on Mac) – SYNCING. You then set up syncing any number of secondary computers using FILE (MONEYDANCE on Mac) – NEW – OPEN SYNCED FILE.
    You can change the syncing method on a primary data set or a Moneydance backup restored from a primary data set.

    With a secondary data set the syncing method is fixed, greyed out and cannot be change. You get the same result after restoring a secondary computer Moneydance backup. Make sure the auto backups for the primary and secondary computers are not set to use the same location if you are say using Dropbox.

    If you have lost your primary computer data set first try to find a backup created from your primary computer and restore from that.
    If you only have a secondary data set or its backup, I can post a process to convert a secondary to a primary data set.

    Hope this helps.

  2. 2 Posted by paul.gallard on 14 Nov, 2020 04:22 PM

    paul.gallard's Avatar

    Thanks Derek

     

    That was very helpful

     

    Kind regards

    Paul Gallard

  3. 3 Posted by derekkent23 on 14 Nov, 2020 04:32 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Paul

    Glad I was able to help and you don't need me to post the process.

    Have Fun, Stay Safe.

  4. Melissa closed this discussion on 17 Nov, 2020 05:49 PM.

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