Sean Reilly on 04 Dec, 2020 05:10 PM
Thanks for your message. Can you confirm if you're running the iOS/iPadOS version or the Android version of SyncSpace? When using copying the sharing link it should be putting the link on your clipboard so that it can be pasted into messages or other documents. Is that not what is happening? If so, what happens if you tap on the sharing button?
Sean Reilly on 04 Dec, 2020 11:20 PM
Thanks for the quick response. Has Syncing/Sharing been enabled for this drawing? If the sync URL is "null" then it sounds like it hasn't yet, but I'm not sure. If syncing hasn't been enabled then there won't be any URL to copy, so that action really shouldn't be available. Either way, there's a bug, but if you can answer the questions above it will help me track it down.
Sean Reilly on 04 Feb, 2021 09:33 AM
I'm sorry for the lack of movement on this. If the status says "null" then it sounds like the drawing isn't being synced with the server. Can you let me know if you've gone through the subscription process to start a trial subscription for syncspace's collaboration feature?
Would you be ok with doing a screen sharing session so that I could walk through the process with you and see what you're seeing? If so, can you let me know some dates and times that would be convenient?
Sean Reilly on 04 Feb, 2021 03:53 PM
I'm so sorry, I just realised the problem. I've left the wrong server address in the settings, so the syncing won't be working now anyway. I'll fix this ASAP and get a new version out to you. To confirm, I'm guessing if you open the settings on the screen that shows all of your drawings you'll see a server URL with "tikci" in it. That would be our test/development server which somehow made it into the release build. I also notice that it's not possible to change it from within the app, so it will require a new version to fix.
I'm hoping to have this ready before the end of the weekend.