tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/9145-syncspace-copy-sharing-control-does-nothingInfinite Kind: Discussion 2021-06-27T20:30:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692020-12-04T17:10:20Z2020-12-04T17:10:20ZSyncSpace copy sharing control does nothing<div><p>Hi Steve,</p>
<p>Thanks for your message. Can you confirm if you're running the iOS/iPadOS version or the Android version of SyncSpace? When using copying the sharing link it should be putting the link on your clipboard so that it can be pasted into messages or other documents. Is that not what is happening? If so, what happens if you tap on the sharing button?</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692020-12-04T18:08:45Z2020-12-04T18:08:46ZSyncSpace copy sharing control does nothing<div><p>It's the android version of the app. Running on Pixel 4 XL, OS version 11,<br>
build RP1A.201105.002.</p>
<p>When I tap on "Copy sharing link", a message appears for a moment: "Copied<br>
sync link to clipboard". The clipboard is empty, though.</p>
<p>"Sync: null" appears on the Sync page both before and after the tap.</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692020-12-04T23:20:27Z2020-12-04T23:20:27ZSyncSpace copy sharing control does nothing<div><p>Hi Steve,</p>
<p>Thanks for the quick response. Has Syncing/Sharing been enabled for this drawing? If the sync URL is "null" then it sounds like it hasn't yet, but I'm not sure. If syncing hasn't been enabled then there won't be any URL to copy, so that action really shouldn't be available. Either way, there's a bug, but if you can answer the questions above it will help me track it down.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692020-12-04T23:29:13Z2020-12-04T23:29:13ZSyncSpace copy sharing control does nothing<div><p>The "Share drawing" toggle on the same page is toward the right. (When<br>
it's toward the left, the "Copy sharing link" control is not displayed.)</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692020-12-18T17:33:49Z2020-12-18T17:33:50ZSyncSpace copy sharing control does nothing<div><p>Any progress on resolving?</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T04:30:09Z2021-02-04T04:30:10ZSyncSpace copy sharing control does nothing<div><p>This problem had existed for more than two months now, and it's been that<br>
long since your last communication.</p>
<p>What's current status?</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T09:33:13Z2021-02-04T09:33:13ZSyncSpace copy sharing control does nothing<div><p>Hi Steve,</p>
<p>I'm sorry for the lack of movement on this. If the status says "null" then it sounds like the drawing isn't being synced with the server. Can you let me know if you've gone through the subscription process to start a trial subscription for syncspace's collaboration feature?</p>
<p>Would you be ok with doing a screen sharing session so that I could walk through the process with you and see what you're seeing? If so, can you let me know some dates and times that would be convenient?</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T15:06:14Z2021-02-04T15:06:15ZSyncSpace copy sharing control does nothing<div><p>Thanks, Sean.</p>
<p>I'm paying for a subscription.</p>
<p>I don't recall ever doing a screen share from my phone, but I'm game. I<br>
could do 7:30-11:30a Pacific today.</p>
<p>Steve</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T15:53:41Z2021-02-04T15:53:41ZSyncSpace copy sharing control does nothing<div><p>Hi Steve,</p>
<p>I'm so sorry, I just realised the problem. I've left the wrong server address in the settings, so the syncing won't be working now anyway. I'll fix this ASAP and get a new version out to you. To confirm, I'm guessing if you open the settings on the screen that shows all of your drawings you'll see a server URL with "tikci" in it. That would be our test/development server which somehow made it into the release build. I also notice that it's not possible to change it from within the app, so it will require a new version to fix.</p>
<p>I'm hoping to have this ready before the end of the weekend.</p>
<p>Thanks!<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T16:36:58Z2021-02-04T16:36:58ZSyncSpace copy sharing control does nothing<div><p>Actually, that's not true--see attached screenshot.</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T16:40:29Z2021-02-04T16:40:29ZSyncSpace copy sharing control does nothing<div><p>OK, that's a relief to see.</p>
<p>We've got a new screen sharing system that works with Android and iOS devices. So, could we try at 9:15am your time, in about 35 minutes?</p>
<p>Could you visit <a href="https://sos.splashtop.com/">https://sos.splashtop.com/</a> to download the SplashTop SOS app, run the app, and then send me the 9 digit code that it shows you?</p>
<p>Also, I can give you a call to set it up if you'd like to send me a phone number or skype/facetime ID?</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T16:47:36Z2021-02-04T16:47:37ZSyncSpace copy sharing control does nothing<div><p>Thanks, Sean. I'll plan to do it with you then. I'll seek to set it all<br>
up in advance, but let's talk by phone during the screenshare either way:<br>
206-579-0430.</p>
<p>--Steve</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-02-04T16:49:55Z2021-02-04T16:49:56ZSyncSpace copy sharing control does nothing<div><p>Hi,<br>
You can connect to my device with the Splashtop SOS session code 393999972.</p></div>Steve Lawrenztag:infinitekind.tenderapp.com,2009-01-14:Comment/488802692021-03-28T20:28:42Z2021-03-28T20:28:42ZSyncSpace copy sharing control does nothing<div><p>Any progress here?</p></div>Steve Lawrenz